Manager, Healthcare Program Management III

Job Description:

Our Opportunity:

Chewy is looking for a Manager, Healthcare Program Management III to lead a team and a portfolio of cross-functional programs across pricing, merchandising operations, and promotions. Reporting to an Associate Director in Healthcare, this role will set priorities, develop talent, improve business processes, and deliver scalable tools and operating mechanisms. The leader will also play a central role in integrating a business unit into Chewy by defining future-state processes, coordinating cross-functional dependencies, and driving implementation and adoption.

What You'll Do:

- Lead, coach, and develop a team responsible for program delivery across pricing, merchandising operations, promotions, process optimization, and business integration.
- Set clear goals and priorities, allocate work effectively, provide ongoing feedback, manage performance, and create development opportunities that strengthen team capability and engagement.
- Own the end-to-end strategy, roadmap, and delivery for a portfolio of programs that improve pricing execution, merchandising operations, and promotional planning and execution.
- Lead the integration of a business unit into Chewy, mapping current-state processes, defining the future-state operating model, and coordinating the transition of workflows, data, tools, and decision mechanisms into Chewy capabilities.
- Partner with leaders and operators across Merchandising, Pricing, Marketing, Finance, Product, Technology, and other functions to validate problems, align on objectives, and resolve dependencies.
- Improve pricing and promotion mechanisms, including governance, planning, setup, quality controls, performance measurement, and post-event evaluation.
- Identify and prioritize opportunities to automate repetitive work, standardize decision-making, reduce defects, and improve the speed and scalability of merchandising operations.
- Create program plans with clear milestones, owners, timelines, dependencies, risks, and outcomes; proactively remove barriers and escalate decisions when needed.
- Establish and monitor success metrics for pricing, promotions, operational efficiency, adoption, and integration milestones; use results to adjust priorities and improve performance.
- Communicate strategy, trade-offs, program status, and recommendations to senior leaders; lead change-management mechanisms and document standardized workflows to sustain adoption.

What You'll Need:

- Bachelor's degree in Business, Operations, Program Management, Analytics, Engineering, or a related field, or equivalent professional experience.
- 5+ years of experience in program management, business process improvement, pricing, merchandising operations, promotions, retail, ecommerce, or a related field.
- Demonstrated people leadership experience, including setting direction, coaching and developing team members, managing performance, and building an inclusive, high-performing team.
- Demonstrated ability to formulate and execute strategy across multiple complex programs while managing competing priorities and navigating ambiguity.
- Experience leading cross-functional business integrations, operating-model changes, platform transitions, or other large-scale transformation programs.
- Strong understanding of pricing, merchandising operations, and promotional processes, with the ability to connect operational execution to customer and business outcomes.
- Strong process-improvement and problem-solving skills, including the ability to define problems, determine root causes, evaluate alternatives, and implement scalable solutions.
- Experience using data and metrics to develop actionable insights, establish success measures, monitor performance, and communicate program status and risks.
- Ability to build relationships and influence stakeholders across functions and seniority levels through clear, concise, and data-driven written and verbal communication.
- Experience managing cross-functional dependencies, risks, schedules, and resource constraints to deliver programs on time.
- Experience leading change management and driving adoption of new tools, processes, operating mechanisms, or business solutions.
- Position may require limited travel based on business needs.

Bonus:

- Experience in healthcare, ecommerce, retail, pricing, merchandising operations, promotions, or multi-channel business environments.
- Experience integrating an acquired or distinct business unit into a larger enterprise, including process, technology, data, and change-management workstreams.
- Experience developing business-owned automation, analytical tools, or workflow solutions using platforms such as AI-related tools, SQL, Snowflake, KNIME, or comparable technologies.
- Experience partnering with Product, Engineering, or enterprise platform teams to determine when an existing capability can be leveraged and when a lightweight business solution is appropriate.

What You'll Get:

- A place where you can be your authentic self and grow your career. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are encouraged to bring their perspectives to deliver on our mission!
- Work in a culture that cares, with managers who value you and your career journey. Be empowered to think big, thrive on delivering results, and become your best.
- Development of meaningful connections with a diverse group of Chewtopians through Team Member Resource Groups and company events, programs, and activities.
- Comprehensive medical, dental, and vision benefits, in addition to wellness programs and resources, enabling you to be your best self in and outside of work.

The base salary range for this role is $118,500 - $189,500.00.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected] .

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