About this role
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
Agencies and partners are the primary users of Google's media platforms and those of competitors, influencing a disproportionate amount of Google's ad spend and playing a key role in buying decisions. gTech Ads has established a new Agency and Partners (gAP) organization with a mission to scale gTech's expert services by building a thriving and technically enabled third-party partner ecosystem.
The Upskilling team within this organization will be responsible for educating A&Ps on our media products and services, thus fueling scalable activation and business growth through coordinated partner education and product adoption.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 3 years of experience in program or project management.
Preferred qualifications:
- Experience working with global agency ecosystems.
- Experience working collaboratively and effectively across global teams and different cultural landscapes.
- Experience working in Google Ads products and media services.
- Effective communication, people management and presentation skills with the ability to influence cross-functional and executive leadership.
- Demonstrated problem-solving and execution skills.
- Exceptional critical thinking skills on ambiguous problems.
- Define the overarching enablement strategy and learning roadmap for a global product priority/area for your region by auditing partner, product and service delivery gaps, and determining priority capability areas and designing targeted learning to bridge skill gaps.
- Partner with regional delivery managers to deploy enablement programs, directly facilitating core product modules and workshops. Govern the partner certification process to ensure a sustainable, high-quality pipeline of product-ready agency and delivery partners.
- Partner closely with numerous teams, including gTech Ads, Product, Marketing and Sales counterparts, to design and deploy service package bundles for agencies on annual goals. Foster cross-functional relationships to build trust, manage expectations, and increase demand for our services.
- Contribute to a collaborative, high-performing team by leading projects that support the team’s distributed culture and large-scale internal operations.