Butler Agent (Egyptian Only)

The incumbent in this position is responsible for providing an array of personalized services to Hotel guests such as the wake up call, newspaper delivery, shoeshine, with a friendly and caring manner according to Kempinski’s policies and procedures.

Key Responsibilities

The job of Butler is executed satisfactorily when:
- GSS (Guest Satisfaction Survey) results are rated on an average with “5” and above.
- Hotel and Outlets are promoted.
- VIP guests are met upon arrival, assistance with packing/unpacking is offered and professionally executed.
- All guest requests are executed highly professional and efficiently.

MAIN RESPONSIBILITIES
- Maintain available to provide assistance for any matter related to making the stay of Hotel guests a pleasant and memorable one.
- Coordinate with Room Service the delivery of fruits for VIP guests and prepares the VIP fruit baskets. Replenish them on a daily basis until the guest's departure.
- For the VIP guests, welcome upon arrival outside their assigned room and offer assistance.
- After check-in, introduce themselves to the guest, escort the guest to their room and explain room and hotel facilities and offer assistance for the remainder of their stay.
- Coordinate luggage handling with Concierge sections for arriving and departing guest to ensure safe and timely delivery.
- At times, check in the arriving guest and check out the departing guests in a friendly and caring manner according to the procedures and Kempinski standards.
- Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle.
- Offer personalized wake-up to the room with tea or coffee as per guest requests.
- Offer assistance to guests with shoe shining, packing and unpacking luggage, collecting and delivering laundry and dry cleaning.
- Keep abreast of all hotel promotions, product knowledge, VIP arrivals, and upcoming events in order to be able to answer guest requests and questions.
- Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Skills, Knowledge and Expertise

- Should have the Egyptian Nationality
- EDUCATION: High Instituation or University graduate.
- One year experience in a customer service oriented position, 5 Stars Hotel Experiance.
- English – excellent oral and written skills
- The skills the candidate must have to fill this
position:

- Listening and oral skills
- Listen attentively and speak clearly
- Basic knowledge of Hotel Business Operations
- Microsoft Office Applications
- Opera Cloud System
- Basic knowledge of Micros

- To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

- People Oriented
- Passionate for European luxury
- Entrepreneurial
- Straightforward
- Customer service orientation
- Teamwork / Cooperation
- Cross Cultural Sensitivity
- Interpersonal Skills
- Integrity

About Kempinski

At Kempinski Hotels we pride ourselves on delivering a beautiful performance for each and every one of our guests. Dedicated to please, educated to entertain and never compromising on the European elegance of service, we are driven by our passion for crafting distinct and meaningful experiences. Each of our remarkable properties is a stage upon which our people perform their best and every day is an opportunity to apply their unique talents. We offer recognition for your skills, an environment that encourages personal growth, and respect and support from colleagues and leaders. Connected by our shared values, our passion for craftsmanship, and our care for one another, we are a global community of hoteliers.

Your stage awaits.

Discover a career crafted by you.