About this role
At Rapido Solutions Group , we connect fast-growing U.S. companies with top global talent. From Guadalajara and León , we create career opportunities that bridge Mexico and the U.S. logistics industry.
We value diversity, joy, and passion , fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work , offering wellbeing programs, social initiatives, and real career growth.
📍 Location: Guadalajara
🕒 Schedule:
Wednesday - Thursday 23:00 - 7:00
Saturday - Sunday 02:00 - 14:00
🎁 Additional Benefits:
- $1,000 MXN grocery vouchers
- $500 MXN punctuality bonus
- 4% saving fund
🌐 English Level: B2 Intermediate
Salary : $15,000 mxn gross
The Enterprise Operations Associate will be part of a high performing team, working in lockstep with their Carrier Sales team to manage freight movement and providing operational support to team.
Primary Responsibilities
- Foster positive carrier relationships operationally by working with carriers booked on loads by Carrier Sales.
- Dispatch drivers and track and trace loads through life-cycle of shipment ensuring that customer deadlines are met. Communicate updates and issues to team members.
- Work with carriers to identify and resolve issues. Escalate issues as appropriate.
- Update company TMS with required documentation in a timely manner.
- Ensure drivers are set-up to accept automated tracking software and that auto tracking is initiated.
- Manage e-mail communication between account managers and carriers.
- Review and reply to incoming emails from carriers, making sure to forward all necessary documents to imaging department for processing.
- Review and register all requested accessorials in database for reimbursement.
- Ensure boards are cleaned with complete and concise turnover documentation daily.
- Additional duties and projects as assigned.
- Assist in the identification and execution of process improvement initiatives.
Qualifications
- Prefer college degree or 1 year of applicable carrier sales / freight brokerage / transportation and logistics experience in a fast-paced, deadline driven environment.
- Ability to work in a team environment while delivering independent results.
- Strong detail orientation.
- Excellent written and verbal communication skills.
- Basic – intermediate computer skills.
- Proven ability to prioritize, multitask and problem solve.
- Proactivity; highly motivated and driven.
- Experience with McLeod a plus.