Order Entry Administrator

Job Title: Order Entry Administrator Job Description
We are seeking a detail-oriented and reliable Order Entry Administrator to support our day-to-day operations involving order entry, customer communication, and pricing coordination. This interactive role involves direct communication with customers via phone and email while managing internal systems and order workflows.
Responsibilities
- Serve as a point of contact for customers via phone and email.
- Answer incoming calls, route inquiries appropriately, and provide timely follow-up.
- Communicate with customers on order status, pricing updates, and shipping timelines.
- Take and process customer orders (both verbal and written).
- Enter and manage orders within the ERP system.
- Handle custom order formulations, gathering necessary input details.
- Ensure accuracy and completeness of all order entries.
- Assist with pricing communication and updates.
- Look up material costs and input into spreadsheets to support cost calculations.
- Review and adjust pricing as needed (approximately 50% of orders require pricing review).
- Support new customer setup and pricing structures.
- Coordinate with freight carriers to schedule shipments and track delivery status.
- Communicate shipping updates to customers as needed.
- Monitor and manage freight expenses.
- Generate and send invoices to customers, ensuring timely delivery and organize documentation.
- Perform scanning, filing, and general administrative tasks.
- Support transition from paper-based filing to more digital processes.
- Run basic daily reports (system-driven, minimal manual effort).
- Navigate multiple systems to support order processing and tracking.
Essential Skills
- Strong attention to detail and organizational skills.
- Excellent communication skills (phone and email).
- Comfortable working across multiple systems and tools.
- Basic proficiency in Microsoft Outlook, Excel, and Word.
- Experience with ERP systems (Chempax or similar) preferred.
- Self-starter with a dependable and reliable work style.
Additional Skills & Qualifications
- Prior experience in order entry, customer service, or inside sales support.
- Exposure to pricing coordination or cost analysis.
Work Environment
The work environment is within a smaller manufacturing company, which values a close-knit team dynamic over a corporate structure. The role involves managing approximately 100150 orders per month, averaging about 6 orders per day. The workload is fast-paced yet manageable, combining customer interaction and administrative work. The schedule is Monday through Friday, 7:30 AM to 4:00 PM, with some flexibility available. This environment is ideal for someone who is flexible, willing to pitch in wherever needed, and comfortable wearing multiple hats.
Job Type & Location
This is a Contract to Hire position based out of Franklin, TN.
Pay and Benefits
The pay range for this position is $20.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Franklin,TN.
Application Deadline
This position is anticipated to close on Oct 14, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.