About this role

Company Description

- Application Opening: October 7, 2026
- Application Deadline: May close at any time but not before October 21, 2026
- Work Location: Hybrid with onsite and remote weekly schedule
- Shift: Monday-Friday: 8:00 AM – 5:00 PM (Full-Time)
- Salary: $134,082.00 - $168,688.00

Appointment Type

This is a Temporary Exempt (TEX), full-time position. This position is excluded by the Charter from the competitive Civil Service examination process, is considered “at will” and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.

Who We Are

Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing strives to make homelessness in San Francisco rare, brief, and one time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information on the department, please visit our https://hsh.sfgov.org/ .

What We Do

San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results.

HSH’s Homelessness Response System (HRS) oversees and implements a system of care that shelters, houses, and serves approximately 15,000 people daily. Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 3,600 + bed shelter system for transitional age youth, adults and families including shelters for members of the LGBTQ community; rapid rehousing rental subsidies for families, adults, older adults, and transitional aged youth; the Problem Solving and flexible financial assistance programs; and robust supportive housing programs with over 14, 500 units which provide housing and services to formerly homeless transitional age youth, individuals, and families.

Job Description

The Department of Homelessness and Supportive Housing (HSH) has an exciting opportunity for an excellent communicator, experienced business analyst, and energetic individual who is passionate about solving homelessness for our community. This highly motivated and team-oriented person will play a key role within the Department’s ONE System Team. Under the general direction of the ONE System Director, the Senior IS Business Analyst will oversee and provide technical leadership for ONE System processes and projects.

The ONE System is an enterprise Software as a Service (SaaS) system and serves as San Francisco’s Homeless Management Information System (HMIS). The ONE System supports HSH and its 75+ community-based organizations to provide a unified system for the City’s Homelessness Response System. The ONE System operationalizes, streamlines, and tracks workflows related to outreach, assessment, prioritization, referral, and placement for families, youth, and individuals seeking housing, shelter and other vital programs and services.

The Senior Business Analyst will support and oversee key aspects of a project to automate the flow of case management data via APIs from individual provider/CBO systems into the ONE System. Currently, providers spend significant time entering duplicative information into their own case management system and the ONE System. By replacing duplicative, manual tasks with an automated data flow, provider case managers can devote more time serving clients. The position will work with various project stakeholders, including HSH program teams, the Department of Technology, community providers, and the ONE System software vendor. The position will generate technical documentation, participate in testing and quality assurance activities, build and maintain dashboards to monitor data and track key metrics, help troubleshoot technical issues, and make process improvement recommendations.

The successful candidate will be a good listener with the ability to work collaboratively with internal and external stakeholders and the software vendor. They will bridge communication gaps between these groups to meaningfully contribute to the success of the project. If you love finding ways to use technology to help improve the lives of people, this might be the perfect opportunity for you.

Essential duties include, but are not limited to:

- Develop technical documentation (e.g., data dictionaries and mapping templates) to support ingesting data from external systems into ONE via an API.
- Analyze ONE System API security permissions to determine required appropriate configuration for secure, connected API integration without granting more access than is needed.
- Support stakeholder communication and engagement by developing slide decks and targeted messaging materials for information sessions. Help facilitate and/or present at stakeholder meetings.
- Contribute to a “Provider API Onboarding Toolkit”, which will serve as a scalable toolkit to streamline the onboarding process for providers to participate in the project.
- Provide data mapping guidance to providers on mapping their source data structures into the required format for successful ingestion into ONE.
- Oversee aspects of testing to validate workflows and system stability for each provider as part of the onboarding process. Support live-data pilot within a secure test environment prior to production deployment.
- Define and document pre-submission data validation criteria, ensuring data quality and preventing errors prior to API transmission.
- Troubleshoot technical errors to diagnose and resolve data rejections and integration bottlenecks.
- Design and build monitoring dashboards to track data added via the API and identify any changes to the volume and quality of information present in ONE before and after the automated data feed.
- Help design and analyze key operational metrics and provide strategic recommendations and actionable next steps for scaling and/or modifying the middleware integration layer.

Qualifications

Education:
An associate degree in business administration, public administration, information systems, economics, finance, computer science, UX/UI design or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].

Experience:
Three (3) years in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.

Substitution:
One year of additional experience as described above may be substituted for the required degree. Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

Desirable Qualifications:
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

- Three (3) years of experience analyzing and documenting functional business processes and defining business requirements with clients and/or end users for large complex systems.
- Familiarity with Homeless Management Information Systems and homelessness response system programs.
- Professional IS business analyst work experience in the public sector (Government or Nonprofit).
- Expertise in utilizing appropriate tools for analyzing data, documenting processes and workflows, and performing software testing.
- Hands-on experience supporting large complex technology driven projects with multiple stakeholders.
- Experience working with APIs and/or on data integration/migration efforts.
- Experience preparing and maintaining user training materials, conducting online user training and making oral presentations.
- Ability to establish good working relationships and work collaboratively with team members, other departmental programs/teams, end users and software vendors.
- Ability to prioritize competing requests and work on short deadlines.
- Strong oral and written communication ability; adept at communicating with all levels of technical and non-technical staff.

Additional Information

Verification:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements .

Note : Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility or disqualification.

Selection Procedures:
The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the oral/performance interview. The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the oral/performance interview.

Tuberculosis Screening: Prior to appointment, applicants may be required to take a tuberculosis (TB) screening test.

Additional Information Regarding Employment with the City and County of San Francisco:

- Information About the Hiring Process (https://careers.sf.gov/knowledge/process/)
- Conviction History (https://careers.sf.gov/knowledge/conviction-history/)
- Employee Benefits Overview (https://sfdhr.org/benefits-overview)
- Equal Employment Opportunity (https://sfdhr.org/equal-employment-opportunity)
- Disaster Service Worker (https://ccsfdt.service-now.com/esc?id=emp_taxonomy_topic&topic_id=64c356f62b9696d06469ff10de91bfa8)
- ADA Accommodation (https://sfdhr.org/information-about-hiring-process#applicantswithdisabilities)
- Veterans Preference (https://sfdhr.org/recruitment-details#veteranspreference)
- Seniority Credit in Promotional Exams (https://sfdhr.org/recruitment-details#senioritycredit)
- Right to Work (https://sfdhr.org/recruitment-details#identification)
- Copies of Application Documents (https://sfdhr.org/recruitment-details#copies)
- Diversity Statement (https://sfdhr.org/recruitment-details#diversitystatement)

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com

Applicants will receive a confirmation email from [email protected] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Analyst Information: If you have any questions regarding this recruitment or application process, please contact the analyst Latasha Collins at [email protected] and/or [email protected] .

The City and County of San Francisco encourage women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.