Facilities Coordinator (12 month contract)

SUMMARY

The Facility Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services including the management of the life cycle of work orders. This is done by ensuring that vendors adhere to SLAs and complete work on time to maintain a high level of customer service. In addition, the coordinator ensures adherence to policies and procedures, ensuring data integrity, quality planning, and KPI work order metrics are achieved.

KEY DUTIES & RESPONSIBILITIES

Service Delivery

- Manage work orders to completion in BGIS or client-based web application.

- Facilitate alignment of client required services with contracts, schedules, and Pos.

- Review of work orders to determine if invoiceable or non-invoiceable.

- Schedule access for internal and external service providers with the facility when required.

- Prepare weekly/monthly summaries of work order performance for internal and external service providers.

- Follow up with internal and external service providers to ensure all SLA’s are achieved.

- Review compliance documentation and upload to RealConnect.

- Create on demand work orders for service delivery.

- Ensure client required supporting documentation for quote and invoice submissions are provided.

- Review and submit all estimates to the required approver(s) following client quote process.

- Generate required data for SLA Scorecard.

- Available to work evenings and weekends.

- Other duties as assigned.

Innovation

- Advise management team of issues, concerns, or noncompliance to standards.

- Review internal and external reports and provide operational recommendations.

- Identifies opportunities for possible efficiency and/or simplification of processes.

Data Integrity

- Adheres to processes and company standards.

- Maintain a database of requests to meet reporting and analysis requirements.

Memorable Customer Experiences

- Establish and maintains working relationships with Clients and service providers.

- Review CSAT.

KNOWLEDGE & SKILLS

- Strong written and verbal communication

- Knowledge of RealSuite and other BGIS applications. (1-3 years experience)

- Strong customer-oriented skills. (1-3 years experience)

- Strong administrative and organizational skills. (1-3 years experience)

- Analytical and problem-solving skills. (1-3 years experience)

- Ability to work independently. (1-3 years’ experience)

- Strong attention to detail and data accuracy. (1-3 years experience)

- Excel experience in managing large amounts of data. (1-3 years experience)

- Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification and follow up. (1-3 years experience)

- Experience working in a Shared Service environment. (1 year experience)

This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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