About this role
Service Advisor — Bob Johnson Imports
Join Our Award-Winning Team !
Bob Johnson Imports — I nfiniti, Kia, MINI, Nissan, Alfa Romeo, Maserati, is seeking a customer-focused, team-driven professional to join our Award-Winning Service Team . At Bob Johnson, we proudly live by our core values of Teamwork, Integrity, Drive, and Personal Improvement — and were looking for someone who embodies these principles every day.
Previous Service Advisor experience is preferred but not required for the right candidate.
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Why Bob Johnson Imports?
At Bob Johnson, youre not just taking a job — youre joining a team committed to your success and well-being. We offer one of the best health care packages in the entire industry , ensuring you and your family are supported with top-tier benefits.
Youll also be part of one of the busiest service drives in the region , giving you unmatched earning potential, consistent workflow, and the opportunity to sharpen your skills in a fast-paced, high-volume environment.
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What Youll Do
As a Service Advisor , you are the vital connection between our customers and our technicians. Youll deliver an exceptional service experience by:
- Greeting customers with professionalism and genuine care
- Listening to customer concerns and documenting vehicle issues clearly
- Scheduling appointments and managing the flow of work through the service department
- Writing accurate, detailed repair orders and recording technician notes
- Providing clear, honest estimates of time, cost, and labor
- Advising customers on routine maintenance and manufacturer-recommended services
- Acting as a reliable liaison between customers and technicians
- Monitoring repair progress and communicating updates throughout the day
- Contacting customers with any changes to timelines or estimates and securing approval for additional work
- Ensuring every customer leaves satisfied, informed, and confident in their service experience
- Maintaining high standards of professionalism, communication, and customer care
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What Were Looking For
- A customer-service mindset with strong communication skills
- Ability to multitask in a fast-paced, high-volume environment
- A positive, team-oriented attitude
- Previous service advisor or automotive experience preferred
- Strong organizational skills and attention to detail