Assistant Director, Ticketing

Who is Saint Louis University? Founded in 1818, Saint Louis University is one of the nation’s oldest and most prestigious Catholic universities. SLU, which also has a campus in Madrid, Spain, is recognized for world-class academics, life-changing research, compassionate health care, and a strong commitment to faith and service.

JOB SUMMARY

The Assistant Director, Ticketing oversees all aspects of ticket operations and sales within the Athletics department including ticketing responsibilities for men’s basketball, women’s basketball, men’s soccer, women’s soccer, and volleyball, maintaining computer system integrity, hiring, evaluating, and training of staff. This position works closely with other external relations staff to maintain communication and develop marketing strategies for ticket sales, establish and maintain a philosophy of customer service throughout the entire ticket office. This position also serves as primary sales contact for all external and internal constituents, supports process orientation, best practice, and cost-effective management.

PRIMARY JOB RESPONSIBILITIES

- Oversees ticket sales and operations for all ticketed athletic events for Saint Louis University

- Develops, manages, and executes a ticket sales campaign, with a focus on men’s basketball, women’s basketball, men’s soccer, women’s soccer and volleyball season tickets, mini plans, suites, group and individual game sales to maximize customer relations and revenue

- Develops concepts for season ticket retention, which results in a dual plan for renewing tickets along with creating new business

- Maximizes creative marketing efforts with existing and potential new season ticket holders (i.e. include, but not limited to, social media, emails, texting technology, web ads, corporate strategies, and sales campaigns)

- Manages all aspects of game day ticketing operations and cash deposits

- Coordinates with the business office for financial reconciliation

- Creates and cultivates relationships with current and future season ticket holders and athletic donors

- Serves as a member of the Senior administrative leadership team

- Oversees graduate assistant and student workers assigned to ticketing office

- Develops a communication plan for distributing information and engaging season ticket holders

- Resolves of all customer service issues at all points of sale locations and at athletic events

- Perform other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

- Knowledge of ticketing systems, box office operations, and event ticket sales processes

- Knowledge of revenue reconciliation, cash handling procedures, and financial reporting practices related to ticket operations

- Knowledge of customer relationship management strategies, season ticket retention, and sales campaign development

- Excellent communication skills for working with diverse groups

- Strong written communication skills

- Excellent organizational skills with accuracy and attention to detail

- Demonstrated appreciation for diversity and inclusion

- Ability to work independently, prioritize, and complete tasks in a timely manner

- Ability to analyze ticket sales trends and recommend strategies to improve revenue, attendance, and customer engagement

MINIMUM QUALIFICATIONS

- Bachelor’s Degree

- Five or more years of related experience

- Ability to work non-traditional hours including nights and weekends: willingness to travel as needed

PREFERRED QUALIFICATIONS

- N/A

Function

Athletic Directors

Scheduled Weekly Hours:
40

Saint Louis University is an equal opportunity/affirmative action employer. All qualified candidates will receive consideration for the position applied for without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, military/veteran status, gender identity, or other non-merit factors. If accommodations are needed for completing the application and/or with the interviewing process, please contact Human Resources at 314-977-5847.