1972234: Collections Litigations Vendor Management Analyst I (OPVM08)

Help shape stronger vendor relationships and better outcomes through data-driven insights and thoughtful partnership. In this role, you will evaluate performance, identify risks and opportunities, and support well-controlled execution across the vendor lifecycle. If you enjoy solving problems, influencing stakeholders, and improving how work gets done, this is an opportunity to make a meaningful impact.

Job summary

As a Vendor Management Analyst I in the Vendor Management team, you will analyze vendor performance data to support strategic decision-making and strengthen service delivery. You will partner with stakeholders across functions, manage vendor-related issues, and contribute to a controlled, audit-ready environment through clear documentation, timely escalation, and consistent follow-through.

Job responsibilities

- Analyze vendor performance data to identify trends, risks, and opportunities, and translate insights into actions that improve outcomes.
- Negotiate and manage vendor contracts and agreements in alignment with business objectives, applicable legal and regulatory requirements, and firm policies.
- Resolve vendor-related issues using effective conflict management, ensuring high-quality service delivery and timely remediation.
- Conduct vendor assessments through requests for information (RFI) and requests for proposal (RFP) processes to support the selection and oversight of qualified providers.
- Escalate issues and coordinate emergency services in line with contractual service-level agreements (SLAs), communicating clear performance expectations and tracking resolution.

Required qualifications, capabilities and skills

- 2 years of experience in vendor management, including analyzing vendor performance and data to drive improvements and optimize relationships.
- Demonstrated ability to apply strategic thinking to evaluate scenarios, impacts, and risks based on data and facts.
- Proficiency in using technology and standard business tools to perform tasks, analyze information, and solve problems effectively.
- Experience mentoring or coaching others, with a focus on fostering an inclusive environment and supporting professional growth.
- Demonstrated ability to delegate tasks effectively, enabling team members to take ownership while ensuring objectives are met.

Preferred qualifications, capabilities and skills

- Experience collaborating across functions and supporting customer service outcomes.
- Demonstrated conflict management skills in vendor or stakeholder engagements.
- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

Additional information

- Visa sponsorship is not available for this position.
- Work schedules will be full-time in office, on a 40-hour per week schedule.