Account Services Representative

At Ford Credit Canada, you'll play a vital role in enhancing our reputation as a best-in-class lender. You'll work within a large team and our customers, providing personalized service and professional expertise. Your main responsibilities will include make a positive impact on every customer interaction: You will engage with customers, seeing each contact as an opportunity to provide excellent service and help us meet or exceed our customer satisfaction goals.

Working within a dynamic team and supporting a broad network of Ford/Lincoln dealers, the Account Services Representative plays a critical role in orchestrating a world-class ownership experience.

In this role, you aren’t just providing service; you are a brand ambassador and solutions expert. You will work directly with customers to navigate their finance or lease journey, resolve complex inquiries with precision, and provide the professional expertise needed to build long-term loyalty. Your goal is to ensure every interaction is seamless while working to advance Ford Credit Canada’s reputation as a customer-focused industry leader, providing personalized service and a premium experience at every touchpoint.

You'll have...

Education:

- High School Diploma or Canadian Adult Education Credential (CAEC) Equivalency.

Experience:

- Language (written/verbal): Fully Bilingual (English and French is required).
- Excellent Communication Skills (written/oral): Ability to handle difficult conversations and "probe" for information while maintaining a professional demeanor.
- Technical Proficiency: Proficiency in MS Office (Word, Excel, Outlook) and the ability to learn internal account management software and be able to multitask efficiently.
- Location : Candidate must reside in or around Edmonton, AB, and be able to attend training at the Edmonton office.
- Candidates must be able to work a flexible schedule during our hours of operation, which include Monday – Friday from 7:00 am – 4:00 pm MST.

Even better, you may have...

Experience:

- Work effectively in a remote team environment to manage tasks with a high level of accuracy.
- Previous experience in collections, credit, or a high-volume financial services environment where negotiation was a primary task.
- Answer inbound/place outbound calls with customer and dealer satisfaction as a priority.
- Ability to perform multiple tasks simultaneously, with the ability to pivot to other work requirements as needed.
- Resolve customer and dealer concerns in a positive and professional manner.

This posting is for an existing vacancy within our team.

The expected annual salary for this Ford Credit Canada position is $39,900.00 - $48,300.00 and individuals may also be eligible to participate in our Quarterly Flexible Bonus Rewards program.

We thank all applicants for their interest, but only those selected for an interview will be contacted.

Successful candidates will be required to provide proof of degree completion for the highest level of education attained. If the degree was obtained from a school outside of Canada, an Education Credential Assessment report showing Canadian equivalency is also required.

Ford Credit Canada Company is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment, selection and / or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require.

Candidates for this position must live in and be legally entitled to work in Canada. Ford Credit Canada Company does not sponsor work permit applications.

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