Director, People & Culture - Workday Transformation Product Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Director, People & Culture, Workday Transformation Product Manager

The Director, People & Culture, Workday Transformation Product Manager will lead the modernization of our global People & Culture Workday experience, with accountability for aligning process design, governance, adoption and continuous improvement of the Workday platform across the P&C organization.

This role serves as the Workday Product Manager for the Global P&C organization, with a focused mandate to redesign business processes across the Onboarding, Performance Management, Talent Acquisition, Employee Life Cycle and Benefits & Compensation verticals in partnership with the relevant P&C functional leaders and Technology partners.

The Director will help define business requirements, document future-state processes, coordinate user testing and adoption readiness, and ensure progress against the product roadmap. The role will establish and manage centralized P&C governance for Workday process enhancements and partner closely with Technology, which owns platform configuration and technical delivery, to ensure Workday supports scalable, intuitive and globally consistent P&C processes.

What You’ll Be Doing:

Workday Product Management

- Serve as the Product Manager for Workday, accountable for ensuring progress against execution of the P&C Workday innovation roadmap, partnering with the P&C Leadership team to ensure the transformation approach provides the greatest impact to improve data integrity and operational efficiency.

- Partner with Technology (TID), the platform owner, to drive the transformation of our Workday technology tool in line with new global processes, ensuring stability, scalability, and user adoption.

- Translate operational and business needs from P&C COEs and P&C Business Partners into clear business requirements, process maps, acceptance criteria and digital workflows, factoring in integration requirements.
- Partner closely with the Finance team to develop business requirements and workflows to support end-to-end data accuracy, reporting integrity and seamless integrations to payroll and other critical platforms.
- Establish and manage Workday platform governance, including intake, prioritization, sequencing, approval and decision forums for P&C enhancement requests.
- Provide business requirements for integrations and automations.

Strategic Partnership & Collaboration

- Partner with Technology (TID) to synchronize system development with process transformation while taking advantage of Workday platform capabilities.
- Collaborate with P&C COEs (Talent Acquisition, Talent Management, Total Rewards) to ensure process alignment and system enablement.
- Work closely with P&C Business Partners to ensure that operational changes meet real-world needs in both corporate and property settings.
- Facilitate ongoing alignment across stakeholders through governance forums and clear decision-making mechanisms.

- Partner with relevant subject matter experts to develop training, change management and adoption plans that support successful execution and sustained use of new processes.

What You Bring:

- Bachelor’s degree required.
- 10+ years of progressive experience in P&C Operations within global organizations.
- Prior hands-on experience launching or significantly enhancing an HR operations model within a P&C environment.
- Extensive, hands-on Workday experience as Product Manager across multiple Workday modules (Core HCM, Recruiting, Performance, Talent, Compensation & Benefits).
- Hands-on experience with complex Workday configuration and integration execution.
- Hands-on experience designing a human capital reporting and analytics capability leveraging Workday’s functionality.
- Proven success in driving Workday transformation at significant scale aligned with process redesign and change adoption.
- Experience operating across corporate and field environments in complex, multi-region structures (hospitality, retail, or service industries preferred).
- Demonstrable experience balancing global P&C operational best practices with regional requirements.
- Strong track record of partnership with Technology teams (platform owners), COEs, P&C Business Partners and Finance teams to deliver integrated outcomes.
- Strong project leadership skills, with the ability to lead complex technology-enabled transformation work through strong planning, execution and stakeholder engagement. Effectively manages change by influencing adoption, minimizing disruption and ensuring successful embedment.
- Ability to balance operational detail with strategic thinking in a fast-paced environment.
- Exceptional communication and influencing skills with senior leadership.

Annual Base Salary Range: $160,000 – $180,000 CAD + additional rewards as part of the total compensation package.

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.