Director, Head of NFR Transaction Banking Merchants Acquiring

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

We’re seeking an experienced Director, Merchant Acquiring Non-Financial Risk to lead non-financial risk oversight for ANZ’s Merchant Acquiring portfolio within Transaction Banking.

This is a highly influential leadership role, partnering with Product, Sales, Operations, Technology and Risk leaders to enable safe, sustainable and customer-focused growth across a complex and evolving payments environment.

You will provide trusted risk leadership across the end-to-end product lifecycle, ensuring material non-financial risks are identified, assessed, managed and reported within appetite while supporting strategic growth and innovation. The role also plays a critical part in strengthening the control environment, enhancing governance, and driving risk maturity across the Merchant Acquiring business.

Role Location: Sydney, Melbourne or Brisbane
Role Type: Permanent, Full-time

What will your day look like?

In this role, you will:

- Act as the trusted non-financial risk advisor to the Merchant Acquiring business, providing guidance on product strategy, client solutions and change initiatives.

- Oversee the identification, assessment and monitoring of material non-financial risks across the Merchant Acquiring product lifecycle.

- Drive uplift in controls, governance, risk indicators and management information to strengthen transparency and accountability.

- Provide risk leadership for new product development, product enhancements, strategic initiatives and client implementations.

- Support strong product governance through executive reporting, decision support and issue escalation for senior stakeholders.

- Partner closely with Product, Operations, Technology, Compliance, Legal, Financial Crime and Risk teams to deliver aligned risk outcomes.

- Embed a strong risk culture by coaching stakeholders and enhancing first-line risk ownership and capability.

What will you bring?

To be successful in this role, you will bring:

- Deep experience in non-financial risk management within a large and complex financial services environment.

- Strong knowledge of Merchant Acquiring products, client journeys, servicing models and the end-to-end product lifecycle.

- Expertise across governance, risk assessments, controls, issues management, incident management and risk reporting.

- Proven ability to provide credible advice and constructive challenge to senior product, operations and technology stakeholders.

- Experience supporting product approvals, strategic change programs and implementation risk assessments within regulated banking environments.

- Outstanding communication and influencing skills, with the ability to translate complex risk issues into clear recommendations and actions.

- Strong stakeholder management capability and experience driving sustainable risk outcomes across diverse business and control functions.

You’re not expected to have 100% of these skills. At ANZ, a growth mindset is at the heart of our culture, so if you have most of these capabilities, we’d love to hear from you.

So why join us? (AU)

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers . You can apply for this role by visiting ANZ Careers and searching for reference number 125655 .

Job Posting End Date

15/10/2026, 11.59pm, (Melbourne Australia)