About this role
- JOB SUMMARY Service Desk Support Specialist I are IT professionals who provide technical help for client of an organization. Specialist respond to inquiries; and they evaluate and resolve issues relating to IT equipment and applications. Service Desk Support Specialist I are accountable for gathering information through a client conversation and typically offer the first point of contact with the client.
- JOB REQUIREMENTS Minimum Education High School Diploma or equivalent
- Minimum Work Experience None
- Required Licenses/Certifications N/A
- Required Skills; Knowledge; and Abilities Written and oral communication skills
- Ability to use critical thinking skills to analyze and solve problems
- Ability to manage multiple deadlines and tasks
- Ability to work successfully in a team environment
- Occasional night; weekend; and holiday work
- Occasional off-campus and overnight travel for site visits and training
- Customer service or helpdesk experience helpful
- Familiar with Microsoft Office products including Excel; Word; and PowerPoint
- Provide remote support for incoming queries and issues related to computer systems; software; and hardware
- Respond to queries over the phone
- Write training manuals
- Maintain daily performance of computer systems
- Respond to email messages for customers seeking help
- Ask questions to determine nature of problem
- Walk customer through problem-solving process
- Clean up computers
- Run diagnostic programs to resolve problems
- Follow up with customers to ensure issue has been resolved
- Gain feedback from customers about computer usage
- Assist with maintaining Inventory & Deliveries
- Password resets
- Systems monitoring
- Create detailed request
- Designated Driver Yes
- OSHA Category 3-Low Risk