About this role
- Monitoring of entirety of technical review process ensuring both compliance and maximisation of customer satisfaction
- Ensuring JASANZ portal is updated per current certificate status of cases that are suspended or withdrawn
- Monitoring payment status, linked directly to technical review and submission
- Follow up with customers on meeting their financial contractual obligations
- Rigours monitoring and follow up on timeframes of submission ensuring we meet NDIS scheme requirements
- Ensuring auditors comply with scheme requirements with documentation provided
- Updating NGPS system to ensure correct customer and audit related information
- Day to day customer interaction on queries on audit report and status of technical review and submission
- Super-user access of NGPS assisting all teams where necessary with data updating and accuracy
- Collaborating daily with technical reviewers, sales and planning department
- Critical role in the planned process improvement and implementation of switch to upfront payment
- Any other administrative tasks assisting with process improvement
- Building of positive customer relations
- Accurate and efficient information management skills
- Experience in Microsoft, NGPS and any other CRM's
- Qualifications preferred but not mandatory
Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.