ACH Portfolio Manager

Pay Range: $62,375.00 - $79,404.95

The ACH Portfolio Manager is responsible for the ongoing oversight, monitoring, and risk management of the Bank's ACH Origination portfolio. This position ensures ACH Originators operate within approved risk tolerances, internal policies and procedures, and Nacha Operating Rules. The ACH Portfolio Manager conducts periodic reviews, monitors transactional and credit risk indicators, identifies emerging risks, and collaborates with business line partners to maintain a safe and compliant ACH program. This role serves as a key second-line operational risk function supporting ACH Origination activities and provides guidance to internal stakeholders regarding ACH risk management practices.

Education and Experience:

- Bachelor’s degree or equivalent combination of education and work experience
- 3+ years of experience in ACH operations, treasury management, commercial banking, risk management, or related financial services.

Skills and Abilities:

- Accredited ACH Professional (AAP) designation
- Experience managing ACH Originator portfolios, exposure limits, and risk mitigation strategies
- Experience applying Nacha Operating Rules and ACH network requirements in a banking or financial services environment
- Experience with treasury management products and services.
- Experience working with FFIC and other regulatory guidance and ACH risk management best practices
- Strong understanding of ACH origination processes, transaction flows, and associated operational and credit risks
- Ability to interpret and apply Nacha Rules, regulatory guidance, and internal policies to business situations
- Strong analytical, investigative, and problem-solving skills
- Ability to identify trends, anomalies, and emerging risk through portfolio analysis and reporting
- Strong written and verbal communication skills, including the ability to present risk-related information to various audiences
- Strong organizational, planning, and project management skills
- Ability to prioritize competing responsibilities and work independently in a fast-paced environment.
- Proficiency with Microsoft Excel, reporting tools, and data analysis techniques.
- Strong relationship management skills with the ability to collaborate across business lines and support functions.
- Ability to make sound, risk-based decisions and exercise professional judgment.

Tasks Performed:

- 40% - Oversee assigned ACH operations activities to perform periodic ACH Originator reviews, including analysis of customer activity, risk profile, operational controls, transaction volumes, return activity, financial condition, and compliance with Bank policies and Nacha requirements. Manage and monitor ACH portfolio reporting, including risk metrics, exposure utilization, return rates, exception activity, portfolio concentrations, and emerging risk trends. Monitor unauthorized return rates, administrative return rates, overall return performance, and Nacha threshold compliance; investigate trends and recommend corrective actions when necessary. Monitor ACH Originator activity for unusual, suspicious, or high-risk transaction patterns, including sudden volume increases, changes in transaction behavior, elevated return activity, or potential fraud indicators.
- 30% - Monitor ACH Originators for inactivity, analyze dormant relationships, and coordinate appropriate account maintenance, limit adjustments, or service deactivation when warranted. Oversee the completion of ACH exposure management, including periodic credit exposure renewals, limit reviews, limit increase requests, and ongoing assessment of customer risk tolerance and approved origination limits.
- 15% - Identify, document, and escalate policy exceptions, Nacha rule violations, operational deficiencies, and emerging ACH risks to management and appropriate governance committees. Partner with Treasury Management, Commercial and Business Banking, Credit, Operations, Compliance, and Risk Management to support ACH risk decisions, customer requests, and portfolio management initiatives. Provide ACH risk guidance and education to internal stakeholders and maintain awareness of Nacha rule changes, regulatory expectations, and industry best practices.
- 10% - Assist with Nacha audits, regulatory examinations, internal audits, and independent reviews by gathering documentation, responding to inquiries, and supporting corrective action plans.
- 5% - Other duties as assigned.

Physical Requirements:

- Communicate effectively with internal and/or external customers
- Stationary 75% of the time or greater
- Move objects up to a maximum of 10 lbs

Why Work at NBT

At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.

Wellbeing

At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.

Community Involvement

NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.

Culture

NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.

Career Development

Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.

Total Rewards

NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.

Business Stability

NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan.

Benefits for Full-Time Employees:

- Generous Paid Time Off : At least 22 days annually, prorated in the year of hire.
- Parental Leave : Six weeks of paid leave at 100% of your salary.
- Comprehensive Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants.
- Dental and Vision Coverage : Ensuring your overall health and well-being.
- Flexible Spending Accounts : For healthcare and dependent care expenses.
- Employer-Paid Disability Coverage : Both short-term and long-term, with an option to purchase additional long-term coverage.
- Life Insurance : Employer-paid basic life insurance, with an option to purchase supplemental coverage.
- Voluntary Benefits : Including hospital, accident, and critical illness coverage.
- Retirement Plans:  Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
- Adoption Assistance : Supporting your growing family.
- Tuition Reimbursement : Invest in your education and career growth.
- Employee Assistance Program (EAP) : Access to support and resources.
- Pet Insurance : For all your furry friends.
- Financial and Banking Services : Various banking services benefits and financial planning assistance.

Benefits for Part-Time Employees Working 20+ Hours/Week:

- Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants.
- Dental and Vision Coverage : Ensuring your overall health and well-being.
- Voluntary Benefits : Including hospital, accident, and critical illness coverage.
- Generous Parental Leave : Six weeks of paid leave at 100% of your salary.

Benefits for All Part-Time Employees:

- Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future
- Paid Sick and Safe Leave : For your health and safety.
- Employee Assistance Program (EAP) : Access to support and resources.
- Financial and Banking Services : Various banking services benefits and financial planning assistance.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.