Product Area Lead - Safe Business, Mortgages

At ING, we're building a banking experience that puts customers first while maintaining the highest standards of risk management, governance and regulatory compliance.

As Product Area Lead – Safe Business, you'll play a critical leadership role at the intersection of risk and business strategy, helping shape how one of Australia's leading mortgage portfolios manages risk while enabling growth, innovation and exceptional customer outcomes.

This is a unique opportunity for an experienced risk professional to become a trusted advisor to the Mortgage Tribe Lead and senior leadership team. You'll have the influence to challenge, guide and support strategic decisions, lead complex risk and remediation initiatives, and embed a strong risk culture across the business. Whether your expertise has been developed in Line 1 risk management or Line 2 , you'll bring the depth of experience required to navigate a complex regulatory environment, drive an uplift in automated processes and controls to ensure compliance and mitigate risk and drive practical commercial outcomes.

If you're looking for a role that offers visibility, impact and the opportunity to shape the future of safe and sustainable lending, we'd love to hear from you.

What You'll Do

- Partner with the Tribe Lead and Leadership Team to identify, assess and manage risks across the mortgage business, providing expert guidance and constructive challenge.

- Lead complex risk, issue management and remediation initiatives, ensuring regulatory obligations are met and customer outcomes remain front of mind.

- Drive the effective operation of risk frameworks, controls, governance activities and business continuity practices across the portfolio.

- Translate risk insights into commercial, actionable recommendations that support sustainable business growth and informed decision-making.

- Champion a strong risk culture by influencing stakeholders, improving accountability and embedding best-practice risk management across teams.

What We're Looking For

- Significant experience within mortgages, home lending, retail banking or consumer/unsecured lending environments.

- 10+ years' experience within banking risk, compliance or business management, with deep expertise gained in either Line 1 or Line 2 risk environments.

- Experience operating within a Line 1 risk environment, with direct accountability for managing business risks and controls, will be highly regarded.

- Deep understanding of operational risk, regulatory obligations, controls, incidents, issues, remediation and governance frameworks.

- A highly credible stakeholder manager who can engage senior leaders, influence outcomes and balance risk management with commercial objectives.

What’s in it for you?

- Discounted ING Health Insurance

- An additional Rest Day to support your wellbeing

- An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more?

Contact: Skye Griffiths on [email protected]

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: [email protected]

Applications close Friday 23 October

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