Global Services, Customs Services Team Lead | In-bonds

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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Take the next step in your career with a leading global logistics company. Join our team at Kuehne+Nagel Global Services, where you'll have the opportunity to make a significant impact and grow professionally in a dynamic and supportive environment.

## How you create impact

As a Customs Team Leader, you will lead Customs-related activities while ensuring operational excellence across quality, performance, efficiency, workforce management, and people development. You will drive business targets, foster a high-performing environment, strengthen stakeholder and customer relationships, optimize processes and systems, and ensure compliance with procedures and quality standards. In this role, you will:

- Lead daily Customs operations, including task allocation, staffing, coverage, workload distribution, team performance, and disciplinary actions when required.
- Drive team performance and development by setting expectations, monitoring results, providing feedback and coaching, identifying development needs, and supporting succession planning.
- Participate in recruitment and onboarding, ensuring responsibilities, objectives, and performance expectations are clearly communicated.
- Manage administrative, functional, on-the-job, and refresher training, ensuring proper documentation.
- Maintain Work Instructions (WIs) and Standard Operating Procedures (SOPs), ensuring compliance with QSHE, internal, regulatory, and quality requirements.
- Monitor KPIs, including clearance times and customer satisfaction, and identify opportunities to improve quality, performance, and efficiency.
- Drive continuous improvement and change management through root cause analysis, corrective actions, standardization, and simplification.
- Communicate effectively with employees, stakeholders, Business Units, and customers regarding performance, quality, operational challenges, improvements, and feedback.
- Strengthen customer and Business Unit relationships and support solutions aligned with business objectives.
- Collaborate with the GS Support Team and local Business Unit partners, escalating service-impacting issues, including bottlenecks and staffing challenges
- Support system optimization, utilization, and training across CargoWise, SALOG, JIRA, RT, and BO.
- Optimize resources based on operational volumes and business needs while handling business and customer/country information confidentially.
- Promote accountability, ownership, collaboration, continuous improvement, and company values.

## What we would like you to bring

- Bachelor’s degree in business administration, International Trade, Supply Chain Management, Logistics, Customs Management, or a related field is preferred.
- Previous experience in a leadership or people management role, with demonstrated ability to lead, develop, and manage team performance.
- Strong data analysis skills, with the ability to use performance information to identify improvement opportunities.
- Knowledge of Foreign Trade and/or Logistics.
- English proficiency at B2-C1 level.
- Knowledge of Lean or Six Sigma methodologies is preferred.
- Strong leadership skills, with the ability to guide, develop, and manage team performance.
- Effective time management and prioritization skills, with the ability to work in a dynamic operational environment.
- Strong teamwork and collaboration skills.
- Excellent communication skills, with the ability to interact effectively with employees, stakeholders, and customers.
- Resilience and adaptability, with the ability to work under pressure and adjust effectively to changing business and operational needs.

Work schedule: Monday to Friday 7:45 am to 4:45pm Hybrid work Model

This position is subject to a rotating schedule and shift, which may vary between day, night, or mixed shifts. Your days off will also be assigned by the company, and both your schedule and days off may be modified with a minimum notice of five (5) business days.

## What's in it for you

At Kuehne + Nagel Global Services, you’ll be part of a globally recognized leader, working in an environment that thrives on innovation and efficiency. This role offers the opportunity to collaborate with diverse teams, gaining exposure to international best practices while leveraging cutting-edge tools to optimize operations and communication. We foster a culture that values problem-solving, continuous improvement, and professional growth, providing structured development programs and clear paths for career advancement. Join us and be part of a dynamic, forward-thinking team that is shaping the future of global services.

This position is classified under the internal job leveling framework as a M2L.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.