Electronics Repair Technician III

Job Summary:

The Ag Express Electronics Service Department in Des Moines, Iowa is seeking an Electronics Repair Technician III. This role is primarily responsible for performing complex repairs on a wide range of electronic and electro-mechanical equipment, ensuring optimal functionality and performance. Leveraging technical expertise and diagnostic skills, this position is integral to ensuring customer satisfaction by identifying electronic defects and implementing effective solutions promptly to reduce equipment downtime. Additionally, this technician will engage in meticulous documentation, effective customer communication, and a commitment to continuous improvement in repair processes. Electronic expertise plays a key role in mentoring and training technicians within our team, ensuring equipment reliability, and improving overall customer satisfaction.

This position is located at our Des Moines, Iowa location.

Qualifications

Key Responsibilities:

Repair and Maintenance:

- Repair electronics and electro-mechanical equipment such as servos, flow meters, grain analysis equipment, implement monitoring and control equipment, and vehicle instrumentation.

- Replace defective components, wiring and adjust mechanical parts using hand tools and a soldering iron.

- Perform routine preventive maintenance to ensure the long-term functionality of equipment.

- Disassemble and reassemble electronic devices to locate and repair defects.

- Assist in identifying and evaluating new equipment repair opportunities.

Diagnostics and Testing:

- Evaluate faulty electronic units and systems to diagnose causes of malfunction.

- Test the functional operation of electronic components using oscilloscopes, signal generators, amp meters, and voltmeters.

- Use diagnostic software and tools to identify and troubleshoot issues efficiently.

- Align, calibrate, and adjust equipment according to specifications and quality standards.

- Interpret schematics to understand the equipment and the repairs required.

- Demonstrate problem-solving skills by effectively identifying issues and implementing practical solutions to overcome challenges in a timely manner.

Documentation:

- Maintain detailed records of all repairs, calibrations, and tests performed utilizing computer systems to ensure accurate and up-to-date documentation.

- Track and report on the status of repair jobs and parts used.

- Ensure compliance with industry and company standards in all record-keeping practices.

- Assist in the review and approval of Service and Repair Work Instructions and Failure Description Reports (FDRs).

- Manage vendor relationships and oversee the processing of incoming RMAs (Return Material Authorizations).

Customer Support:

- Collaborate with customers to provide support for the equipment they need serviced to ensure customer satisfaction.

- Communicate effectively with customers to understand their needs, manage inquiries, and provide timely solutions.

Continuous Improvement:

- Participate in ongoing training and development programs to enhance technical skills.

- Suggest and implement improvements in repair processes and techniques to increase efficiency and effectiveness.

- Identify new repair and service opportunities, as well as potential parts suppliers.

- Facilitate the training and mentorship of Electronics Repair Technicians by initiating and coordinating training opportunities, as guided by the Service Manager.

- Perform other duties as assigned.

Required Skills and Qualifications:

Technical Skills:

- Experience using diagnostic tools such as oscilloscopes, signal generators, ammeters, and voltmeters is desired.

- Familiarity with using hand tools and soldering irons for component replacement and adjustments.

- Ability to perform basic calculations related to measurements.

- Proven ability to troubleshoot and repair various products, as assigned by the Service Manager.

Collaboration and Continuous Improvement:

- Proven communication skills, both verbal and written, necessary for effective collaboration with coworkers and managers.

- Ability to work independently and as part of a team and problem-solve in a fast-paced, dynamic environment.

- Proven leadership abilities to support the Service Manager in overseeing and executing various projects.

- Must demonstrate a willingness and ability to continuously learn and develop new skills.

Accuracy and Documentation:

- Excellent attention to detail to ensure accuracy and efficiency of repairs.

- Strong record-keeping and data entry skills, necessary for accurate documentation of repair jobs and inventory management.

- Ability to effectively manage workload to ensure timely repairs and adherence to deadlines.

Required Experience/Education/Training/Certifications:

- Education: Associates degree in electronics technology or proven equivalent work experience.

- Training: Successfully complete the I.T.C. training modules designated to Level III Technicians by director-level management or above within the first 90 days of employment or starting this position.

- Certifications: Achieve and maintain a certification in IPC Rework Solder Training 7711/7721 Standard.

- Work Experience: Successfully complete a minimum of five years of employment at Ag Express/Integrated Circuit Works, having met all Level II requirements and maintained a satisfactory level of performance throughout all evaluations and reviews. Proven equivalent work experience may be approved by director-level management or above.

- Job Knowledge: Proven electronics knowledge through internal training, previous work experience, or electronics-related education with specific experience in repairing, maintaining, and calibrating electronic equipment according to specifications.

- Computer Skills: Ability to use standard office equipment including printers, scanners, and computer applications such as MS 365.

Physical Demands:

- Manual Dexterity: Ability to manipulate small components, connectors, and wires with precision and accuracy during the assembly and testing of electrical systems.

- Lifting and Carrying: Occasionally, the role may involve lifting and carrying equipment, tools, or materials weighing up to a certain limit.

- Standing and Walking: Some tasks may require standing and walking around the facility for limited periods of time, such as collaborating with coworkers and testing certain equipment.

- Visual Acuity: Good eyesight and visual acuity are important for reading technical diagrams, inspecting electrical components, and identifying intricate details during the repair and testing process.

- Sitting for Extended Periods: Much of the work may be conducted at a desk or workstation, requiring the ability to sit for extended periods while performing tasks such as repairing electronic units and testing equipment.

- Repetitive Motion : Some tasks, electronic assembly, or testing may involve repetitive motions of the hands, arms, or fingers. Ergonomic practices should be followed to minimize the risk of repetitive strain injuries .

- Safety Awareness: Awareness of and adherence to safety protocols and procedures is essential when working with electrical systems and equipment to minimize the risk of electrical hazards or accidents.

Ag Express Electronics is committed to providing reasonable accommodation for employees with disabilities and ensuring a supportive work environment. Candidates are encouraged to discuss specific needs during the application process.

Why Ag Express Electronics?

- 100% Employee-Owned Company and ESOP (Employee Stock Ownership Plan)

- Competitive salary plus performance-based incentive opportunity

- Safe Harbor 401(k) with company contribution

- Comprehensive medical, dental, and vision benefits

- Paid Time Off and paid holidays

- Company-paid life insurance

- Professional development and training opportunities

- Opportunity to work with industry-leading precision agriculture technology and an outstanding team committed to serving agriculture

Benefits:

Ag Express Electronics offers a leading benefits package as highlighted below:

- Employer-Sponsored Benefits: Medical, Dental, Group Life, Short-Term Disability (STD) with buy-up options

- Voluntary Benefits: Vision, Healthcare and Dependent Care Flexible Spending Account(s) (FSA), Life Insurance

- 401(k): Safe Harbor 401(k) including an annual 3% company contribution and Profit Share funded annually at the discretion of Ag Express Electronics.

- Employee Stock Ownership Plan (ESOP): Contribution funded annually at the discretion of Ag Express Electronics.

- Paid Time Off (PTO): PTO allowance to support work-life balance and provide employees with opportunities for rest, relaxation, and personal pursuits.

- Holiday Benefits: Recognition and observance of holidays by Ag Express Electronics, allowing employees to celebrate.

- Flexible Hours : Flexible work hours empower employees to have greater control over their work schedules, fostering a better work-life balance and increased flexibility to accommodate personal commitments.

- Educational Assistance : Support for employee development through educational assistance, including financial support for further education or professional certifications relevant to their roles, ensuring continuous learning and growth opportunities.

- Casual Dress Environment: Enjoy a casual dress environment at work, with company-provided branded clothing to promote comfort and a sense of belonging among employees.

Ag Express Electronics is an Equal Opportunity employer. We do not discriminate based on race, religion, color, sex, gender, identity, sexual orientation, age, national origin, veteran status, or any other basis covered by appropriate law.

About Us:

Ag Express Electronics is a leading provider of innovative electrical solutions for agricultural, construction, and industrial applications. We specialize in designing custom electrical harnesses and distribution systems to meet the unique needs of our clients. Our team is dedicated to delivering high-quality, reliable, and efficient solutions that exceed customer expectations.

Join a 100% Employee-Owned Company

At Ag Express Electronics, we're passionate about helping agricultural producers maximize the performance of their equipment through innovative electronics repair, precision agriculture solutions, and exceptional customer support. As a 100% Employee-Owned (ESOP) company, every employee shares in our success and plays a direct role in our future.