About this role
Customer Support Specialist – AI Assisted
Location: Remote (US Time Zone)
Schedule : 5 days per week, including Saturday & Sunday
We’re looking for a reliable and detail-oriented Customer Support Agent to help manage support tickets for a variety of eCommerce brands. You’ll be using support tickets fo AI -powered platforms to review, refine, and approve suggested responses before sending them to customers. Most tickets involve order updates, returns, product questions, and shipping issues.
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Responsibilities
● Review and approve AI -generated responses before resolving customer issues
● Edit or write replies as needed to ensure accuracy and brand tone
● Flag edge cases or trends for internal escalations
● Handle 100–200 tickets per day depending on volume and complexity
● Work within platforms like Shopify and other e-commerce integrated tools
Requirements
● 2–3 years of experience in customer support ( eCommerce preferred )
● Excellent written English and attention to detail
● Comfortable using and learning new AI tools
● Bonus: experience with Shopify , DTC brands, or helpdesk tools like Gorgias and Richpanel
● Must be available to work weekends (Saturday & Sunday) and during US business hours