About this role
Remote E-commerce Support Agent ( AI Tools ) – US Hours with Weekend Coverage
Join a forward-thinking support team working remotely during US hours , including Saturday and Sunday shifts .
As an AI -Assisted Customer Support Agent , you’ll blend human judgment with automation to ensure accurate, friendly, and efficient responses for e-commerce customers.
Key Responsibilities:
- Approve or refine AI -generated replies
- Handle order, shipping, and return-related tickets
- Flag unusual patterns or trends to internal teams
Requirements:
- 2+ years in customer support (preferably e-commerce )
- Strong written English
- Willingness to work weekends as part of your 5-day schedule