Veterinary Receptionist / Client Service Representative

Little Critters Veterinary Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services — for dogs, cats, and exotic pets alike. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment where clients and their pets are treated like family.

Schedule and Compensation :

- Compensation: $16 - $19 per hour, for each hour worked

- Schedule: This is a full-time or part-time position with a flexible 5 x 8 schedule , Monday–Friday with some Saturday half-day coverage. No on-call requirements.

Full-Time Benefits Package *

- Health Package: Medical, Dental, and Vision Insurance (with HSA options)

- Life Insurance and disability

- Employee Assistance Program (EAP)

- 401k with company match

- Paid time off in accordance with site policy and applicable law

- Personal pet discount

- Uniform allowance

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum Qualifications and Skill Set :

- 1+ years of experience in a customer service, reception, or client-facing role

- Previous veterinary receptionist or healthcare-related front-desk experience preferred

- Proficiency in the following skills:

Ability to manage a multi-phone line system while assisting in-person clients

- Experience working with veterinary practice management software, especially Avimark, preferred

- Exceptional verbal and written communication skills

- Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations

- Positive attitude and willingness to collaborate with a team

- Ability to remain calm, professional and solution-oriented during busy periods

Why Choose Little Critters Veterinary Hospital?

Little Critters Veterinary Hospital is a 3-doctor practice in Gilbert, AZ dedicated to providing exceptional medical, surgical, and dental care for dogs, cats, and exotic pets — a unique and rewarding combination you won't find at most general practices. Our 7-exam-room facility includes a dedicated comfort room, a state-of-the-art surgery suite, two dental stations with digital radiography, in-house IDEXX laboratory capabilities, ultrasound, endoscopy, ECG, laser therapy, and digital X-ray — giving our team the tools to practice genuinely advanced medicine every day.

We value team collaboration, positive culture, and continued growth — most of our staff has been with us for 2+ years, and we actively mentor team members and love helping them grow in their veterinary careers. The team describes itself as a supportive, tight-knit family where hard work, respect, humor, and teamwork are the foundation of everything we do — no cliques, no drama, just good people doing great work together.

Located near N. Gilbert Road, you'll be minutes from the Heritage District, Riparian Preserve, SanTan Village, and some of the best dining and shopping the East Valley has to offer. If you're looking for a supportive, engaging work environment in one of the Phoenix metro's most vibrant and growing communities — come grow with us.

Apply today — we look forward to hearing from you!

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This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.
Pay Range $16 — $19 USD
Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [email protected]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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