Cloud NOC Analyst (L1)

JOB DESCRIPTION

Cloud NOC Analyst (L1)

Cordance RFP | 18x7 AWS & Azure Managed NOC

ROLE PURPOSE

ENGAGEMENT CONTEXT

Provide first-line 18x7 monitoring, event
triage, incident logging, initial diagnosis and escalation for AWS
and Azure operations.

multi-business-unit cloud
environment with AWS and Azure workloads; 18x7 managed operations; customer
monitoring/ITSM ecosystem; ITIL-aligned governance, automation and continuous
improvement.

Key Responsibilities

· Monitor Datadog, AWS CloudWatch
and Azure Monitor dashboards and alerts.

· Validate, enrich, deduplicate
and prioritize events; create/update ITSM tickets.

· Execute approved L1 runbooks
for availability, utilization, connectivity and service-health events.

· Perform first-level checks
across compute, storage, networking, databases and cloud services.

· Escalate unresolved/high-impact
events to L2 and customer/application teams using the escalation matrix.

· Support major-incident bridges,
shift handovers and daily operational reporting.

· Identify recurring alerts,
noisy monitoring and knowledge gaps for problem management and automation.

Must-Have Technical & Operational Skills

· 2–4 years
NOC/cloud/infrastructure operations experience.

· Hands-on AWS and/or Azure
monitoring experience.

· Datadog, AWS CloudWatch and
Azure Monitor or equivalent observability tools.

· Incident/event triage and
severity/priority management.

· ITSM knowledge: Incident,
Service Request, Change and Escalation.

· Basic AWS/Azure compute,
storage, networking and database knowledge.

· Ability to interpret metrics,
logs, dashboards and alerts.

· Strong written/verbal
communication and shift-handover discipline.

· Willingness to work 18x7
rotational shifts including weekends/holidays.

Nice-to-Have Skills

· ITIL Foundation.

· AWS Cloud Practitioner or Azure
Fundamentals.

· Jira Service Management or
ServiceNow.

· Basic PowerShell/Python/shell
scripting.

· Exposure to
automation/auto-remediation and event correlation.

· Experience in customer-facing
or regulated environments.

Working Model

· Operate within defined
governance, security, access-control, change and escalation
procedures.

· Maintain accurate operational
documentation, handover records and knowledge assets.