About this role
Job ID: 41924 | Location: Airoli, Maharashtra, India | Work Model: Hybrid
To ensure effective order management and demand servicing by accurately processing customer orders, coordinating with relevant stakeholders, and providing timely communication on supply and material availability.
Responsibilities
Essential Function 1: Order Management
- Sales order processing (create, change, reject) of all order types upon rule set provided by the principal.
- Responsible for CSD activities.
- Close interaction with Business Support, Affiliates and Agents.
- Release incl. SAP delivery creation, monitor and check open.
- Orders (L/C, delivery block, pricing, export licence, bottleneck product).
- Review periodically of pending orders co-ordinate with BU for suitable action.
- Capture and maintain customer/country shipping instructions/requirements for effective and efficient order.
Essential Function 2: Communication
- Close interaction with Marketing Service, Business Support, Affiliates and Agents.
- Timely communication to the customer on their order position on update supply / availability.
- Co-ordinate with Finance for getting SO released from Credit Block.
- Communicate and act on delays (communicate with customers (internal/external), affiliates, agents,
- Transport Manager, Order Fulfiller, Credit Management).
- Give feedback on order status and handle issues and claims.
- Proactive information of all involved parties.
- Capture and maintain customer/country shipping instructions/requirements for effective and efficient order execution.
Essential Function 3: Service Level Agreement
- Achieve 100% delivery performance with customers.
- Monitor pending orders.