Product Manager - Infrastructure Platforms

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Infrastructure Platforms you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

- Develops and communicates product strategy, vision, and roadmap aligned to business objectives and customer outcomes.

- Translates strategic goals into prioritized initiatives and releases with measurable outcomes, and maintains clear traceability between business objectives, roadmap items, requirements, delivery milestones, and value realization.

- Manages discovery efforts and product research (including user interviews, feedback sessions, and requirement workshops) to uncover customer needs and incorporate them into the product roadmap and backlog.

- Builds and maintains strong stakeholder partnerships across business sponsors, customers/users, engineering, UX, architecture, risk, compliance, and executive stakeholders; manages expectations through regular communication, roadmap reviews, status updates, product demonstrations, and office hours.

- Owns, maintains, and continuously develops a product backlog that enables delivery teams to operate at least 2–3 sprints ahead, ensuring items are refined, prioritized, and ready for implementation.

- Partners with engineering and UX teams to translate requirements into well-defined, testable, shippable increments, including driving backlog grooming, participating in sprint planning, defining acceptance criteria, and ensuring release readiness.

- Champions user-centric design and experience improvement, evaluating user journeys, personas, workflows, usability, adoption, and operational efficiency; incorporates user feedback into prioritization and product evolution.

- Builds the framework and tracks key success metrics such as cost, feature/functionality, risk posture, reliability, adoption, usage patterns, operational metrics, and overall product health—driving data-informed decisions tied to business outcomes.

- Continuously assesses market trends, emerging technologies, and AI opportunities to improve product value, competitiveness, user experience, and productivity; identifies and advances opportunities to embed AI capabilities into products and workflows.

Required qualifications, capabilities, and skills

- 12+ years of experience or equivalent expertise in product management or a relevant domain area.

- Advanced knowledge of the product development life cycle, including discovery, ideation, strategic development, requirements definition, delivery, and value management.

- Demonstrated ability to lead cross-functional teams and make prioritization and scope trade-off decisions with clear accountability.

- Strong analytical and data fluency, including defining and monitoring KPIs and using data to drive product decisions.

Preferred qualifications, capabilities, and skills

- Demonstrated prior experience working in a highly matrixed, complex organization.

- Strong technical acumen and comfort engaging on modern architectures, APIs, integrations, and data platforms, including familiarity with API structures, JSON payloads, and common integration patterns.

- Working knowledge of relational and NoSQL data models, and ability to perform or facilitate analysis using SQL and reporting platforms (e.g., Tableau, Power BI, Grafana, or similar).

- Experience leveraging AI tools to improve product management efficiency (analysis, research, content generation, and stakeholder communication) and/or delivering AI-enabled product capabilities.