About this role
Workplace (Indra): (PH04)
Resolution unit: (346)
Job Description:
Deskside Support Subject Matter Expert to serve as the escalation point for advanced desktop and end-user computing issues beyond Tier 1/2 service desk capability. The role involves hands-on hardware break-fix, MECM administration (application deployment, patching, OS deployment, endpoint inventory), and troubleshooting across Windows 10/11 environments, Active Directory, networking fundamentals, and O365/M365 applications.
Technical Knowledge:
- User Management / Microsoft Windows (Advanced) – Principal level (Experience: 1–2 years)
- Mobility / Microsoft Endpoint Manager (Advanced)
Functional Knowledge:
- Tech Operations – Digital Workspace / Support Team Management (Intermediate)
- Tech Operations – Digital Workspace / Incident and Service Request Logging, Tracking, and Resolution (Intermediate)
- Tech Operations – Digital Workspace / Networks and Communications (Intermediate)
- Tech Operations – Digital Workspace / On-site Resident Technical Support (Workplace) (Intermediate)
- Tech Operations – Digital Workspace / VIP User Support (Intermediate)
- Tech Operations – Digital Workspace / Help Desk (Advanced)
- Tech Operations – Digital Workspace / Access Management (Advanced) – Principal level (Experience: 1–2 years)
- Tech Operations – Digital Workspace / Identity Management (Advanced)