About this role
# Designation
Senior Executive - Partner Inclusion & Stakeholder Delight
Function
RTD
Location
Gurugram
Reporting To
Manager - Special Projects, RTD
Job Description
Financial Outcomes
- Help new partners start business faster by completing each Partner Journey stage on time.
- Maintain the Distributor Health Card and share updates with Sales Leaders.
- Make sure partners get clear and timely information on schemes and financial updates, so claims are settled correctly.
- Resolve partner issues quickly so business is not disrupted.
Customer Service
- Be the single point of contact for all distributor and co-packer issues. Track each issue until it is closed.
- Give partners a smooth first year journey, including the welcome kit and sharing of policies, scheme and engagement that impact their earnings.
- Run the quarterly partner satisfaction survey and work on improving the score.
Internal Processes
- Make sure every stage of the Partner Journey is completed and checked, from pre-onboarding.
- Work with Sales, Finance, Legal, Supply Chain, IT and Capability teams to close issues on time.
- Maintain one central tracker for onboarding, partner milestones and issues. Share regular updates on open /closed issues.
- Keep records of couriers, catalogues, certificates, gifts and partner communication. Send mail merge updates on programs and finance
Innovation and Learning
- Facilitate training to partners on DBSM, schemes, claims and national programs.
Use partner feedback to keep improving the Partners Journey