Practice Assistant II, Neurology

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
MGH Neurology | Onsite | Monday–Friday, 8:00 AM–4:30 PM

Make a difference in patient care while building your career in healthcare!

Massachusetts General Hospital's Department of Neurology is seeking a full-time Practice Assistant II to join our team! In this role, you'll be an essential part of our clinical operations, helping ensure patients receive a welcoming, organized, and seamless experience throughout their care.

As a key member of our team, you'll support daily practice operations through patient scheduling, registration, administrative coordination, and communication with patients and providers. This is a great opportunity for someone who enjoys a fast-paced environment, values teamwork, and is passionate about delivering exceptional patient service.

What You'll Do

- Greet and assist patients, providing a positive experience during check-in and check-out.
- Schedule appointments, manage provider calendars, and maintain accurate appointment records.
- Answer incoming calls, respond to inquiries, and direct messages appropriately.
- Maintain patient records, scan documents, and process billing forms and co-payments.
- Coordinate medical records, laboratory results, prescription refill requests, and prior authorization inquiries.
- Support daily administrative operations, including correspondence, filing, and document management.
- Serve as a resource for scheduling, registration, and billing systems, assisting with training as needed.
- Assist with more complex scheduling needs, including surgical scheduling and provider schedule adjustments, as appropriate.

Qualifications

- High school diploma or equivalent required.
- 2–3 years of office experience required.
- Proficiency in Microsoft Office Suite and general office procedures.
- Strong communication, customer service, and interpersonal skills.
- Excellent organizational skills with the ability to prioritize and manage multiple responsibilities.
- Ability to handle patient inquiries, resolve routine issues, and maintain accurate records.
- Comfortable working in a fast-paced, patient-focused environment.

Compensation

Starting at $20.00 per hour , with increases based on relevant years of experience.

Additional Job Details (if applicable)

Why Join Our Team?

- Full-time, Monday–Friday schedule with consistent daytime hours.
- Comprehensive medical, dental, and vision benefits.
- 403(b) retirement plan.
- Tuition reimbursement.
- Discounted MBTA pass and additional employee perks.
- Opportunities for career growth and advancement within Mass General Brigham.
- Opportunity to develop specialized expertise in neurology and clinical practice operations.
- Collaboration with a multidisciplinary team of physicians, nurses, and healthcare professionals.
- Valuable experience with patient scheduling, registration, and clinical administrative systems.

Join MGH Neurology and become part of a team dedicated to delivering exceptional patient care!

Your organization, communication, and attention to detail will help create a positive experience for patients while supporting the providers who care for them every day!

Remote Type
Onsite

Work Location
165 Cambridge Street

Scheduled Weekly Hours
40

Employee Type
Regular

Work Shift
Day (United States of America)

Pay Range
$17.71 - $24.94/Hourly

Grade
3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.