Practice Assistant II, Neurosurgery

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
MGH Neurosurgery | Hybrid | Monday–Friday, Full-Time

Build your career in healthcare while making a meaningful difference in the patient experience!

We are seeking a friendly, organized, and patient-focused Practice Assistant II to join our Neurosurgery team at Massachusetts General Hospital. In this important administrative role, you'll help ensure smooth and efficient practice operations while supporting patients, providers, and clinical staff in a fast-paced, specialized healthcare environment.

Whether you're an experienced administrative professional or looking to advance your career in healthcare, this is an exciting opportunity to develop your skills, gain valuable experience in neurosurgical practice operations, and contribute to a collaborative team dedicated to delivering exceptional patient care.

What You'll Do

- Serve as a key point of contact for patients, providing a welcoming and professional experience throughout scheduling, check-in, and check-out.
- Coordinate patient appointments, maintain accurate scheduling records, answer incoming calls, and respond to patient inquiries.
- Process patient billing forms, scan documentation into Epic, and request medical records and laboratory results as needed.
- Manage patient communications related to prior authorizations, provider questions, prescription refills, and test results, ensuring messages are directed appropriately.
- Support daily administrative operations, including preparing schedules, managing correspondence, filing, and maintaining organized patient records.
- Collect co-payments when required and assist with registration and billing processes.
- Serve as an Epic Super User for scheduling, registration, and billing systems, providing guidance and training to colleagues as needed. Epic training is provided!
- Support more complex administrative functions, including surgical scheduling and provider schedule changes or blocking, as assigned.
- Collaborate with physicians, clinical teams, and administrative colleagues to support efficient practice operations and a positive patient experience.

Qualifications

- High school diploma or equivalent required.
- 2–3 years of office experience required.
- Proficiency in Microsoft Office Suite and familiarity with standard office procedures and technology.
- Strong written and verbal communication skills with the ability to communicate effectively with patients, providers, and colleagues.
- Excellent organizational, multitasking, and time management skills.
- Ability to manage routine and non-routine phone inquiries, resolve routine issues, and maintain accurate documentation.
- Ability to follow established protocols, manage competing priorities, and work collaboratively in a busy healthcare environment.

Additional Job Details (if applicable)

Why Join Our Team?

- Hybrid work arrangement.
- Comprehensive benefits, including medical, dental, and vision coverage.
- 403(b) retirement plan.
- Tuition reimbursement.
- Discounted MBTA pass and additional employee perks.
- Opportunity to grow your career within Neurosurgery at Massachusetts General Hospital and the Mass General Brigham healthcare system.
- Develop specialized expertise in patient access, scheduling, registration, billing, and neurosurgical practice operations.
- Collaborate with physicians, clinical teams, and administrative colleagues dedicated to delivering exceptional neurosurgical care.
- Gain valuable experience supporting specialized clinical services while building skills in complex scheduling and healthcare administration.

You'll play an important role in helping patients navigate their neurosurgical care while supporting efficient and compassionate practice operations. Join a collaborative team where your organizational skills, attention to detail, and commitment to exceptional patient service make a meaningful impact every day!

Remote Type
Hybrid

Work Location
55 Fruit Street

Scheduled Weekly Hours
40

Employee Type
Regular

Work Shift
Day (United States of America)

Pay Range
$17.71 - $24.94/Hourly

Grade
3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.