Senior Practice Assistant, Outpatient Neurology

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
Outpatient Neurology | Hybrid | Monday - Friday, 8:30 AM - 5:00 PM

Take the next step in your healthcare career while making a meaningful difference in the patient experience!

We are seeking an experienced, organized, and patient-focused Senior Practice Assistant to join our Outpatient Neurology team. In this advanced administrative role, you'll help ensure smooth and efficient practice operations while supporting patients, providers, and fellow administrative team members in a collaborative clinical environment.

Working with minimal supervision, you'll bring your expertise in scheduling, registration, billing, and patient coordination while serving as a trusted resource for colleagues. This is an excellent opportunity to expand your skills, take on additional leadership responsibilities, and grow your career within a specialized neurological care setting.

What You'll Do

- Serve as a key point of contact for patients, coordinating appointments, responding to inquiries, and supporting efficient check-in and check-out processes.
- Manage patient scheduling, maintain accurate appointment records, and assist with complex scheduling needs, including provider schedule changes and surgical scheduling as needed.
- Process patient billing forms, maintain accurate documentation, and scan records into the electronic medical record.
- Serve as a Super User for scheduling, registration, and billing systems, providing guidance and training to colleagues.
- Provide functional guidance to Office and Practice Assistants and, in partnership with the Supervisor, help oversee daily practice activities.
- Manage patient communications related to prior authorizations, provider questions, prescription refills, and test results.
- Collect co-payments when required and support other patient-facing administrative functions.
- Support daily office operations, including managing correspondence, preparing documents, maintaining records, and ensuring efficient administrative workflows.
- Collaborate with providers, clinical teams, and administrative colleagues to maintain smooth practice operations and a positive patient experience.

Qualifications

- High school diploma or equivalent required.
- 3–5 years of office experience required.
- Advanced Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
- Strong knowledge of office operations, standards, and administrative procedures.
- Excellent written and verbal communication skills, including the ability to compose, edit, and proofread professional correspondence and documents.
- Ability to manage non-routine phone inquiries, resolve routine issues, and communicate effectively with patients and colleagues.
- Strong organizational, multitasking, and time management skills with the ability to manage competing priorities.
- Ability to work independently, follow established protocols, and provide guidance to others in a busy clinical environment.

Additional Job Details (if applicable)

Why Join Our Team?

- Hybrid work arrangement with a Monday–Friday, 8:30 AM–5:00 PM schedule.
- Starting pay of $22.00 per hour, with increases based on years of experience.
- Comprehensive benefits, including medical, dental, and vision coverage.
- 403(b) retirement plan.
- Tuition reimbursement.
- Discounted MBTA pass and additional employee perks.
- Opportunity to grow your career within Outpatient Neurology and the Mass General Brigham healthcare system.
- Develop specialized expertise in neurological practice operations, complex scheduling, patient access, and healthcare administration.
- Build leadership experience by providing guidance and support to fellow administrative team members.
- Collaborate with physicians, advanced practice providers, and multidisciplinary teams dedicated to delivering exceptional neurological care.

You'll play an important role in supporting efficient neurological practice operations while helping create a positive and compassionate experience for patients and families. Join a collaborative team where your expertise, leadership, and commitment to exceptional patient service make a meaningful impact every day!

Remote Type
Hybrid

Work Location
165 Cambridge Street

Scheduled Weekly Hours
40

Employee Type
Regular

Work Shift
Day (United States of America)

Pay Range
$19.37 - $27.71/Hourly

Grade
4
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.