About this role
1st shift and 3rd shift need. First shift hours 8:00 am- 4:30 pm. Third shift hours 11:30 pm- 8:00 am.
PRIMARY FUNCTION:
Operate the main switchboard/reception area in Building 4 during business hours and after-duty hours.
Also included in this position is the expectation that the person in this job will:
- Uphold and put into daily practice the values of Carol Woods.
- Support the well-being and quality of life of every individual resident.
- Function as a good steward of resident resources.
- Contribute to Carol Woods approach to continual quality improvement.
- Support the concepts of a learning organization.
RESPONSIBILITIES AND DUTIES:
- Manage switchboard. Answer phones and dispatch calls for service.
- Monitor emergency alert panels (SARA System), fire panel alarms, door alarms, etc.
- Serve as central coordinator in event of a security alarm situation.
- Greet visitors
- Administrative duties
- Communicate facility emergencies to designated Maintenance and Engineering personnel.
- Prepare materials from the Electronic Medical records system for residents who are being transported to the Emergency Department as requested.
- All other duties as assigned.
Qualifications
REQUIREMENTS:
Education:
- High school graduate preferred; GED acceptable
Experience:
- Experience with switchboard, general office work, and public relations
Physical Requirements:
- Ability to sit for lengthy periods of time
- Capable of providing assistance to persons using walkers and wheelchairs
- Able to quickly respond to emergencies requiring mobility and strength
Competencies:
- Communication
- Problem Solving/Decision Making
Working Conditions:
- Climate Controlled Environment.