About this role
Posting Expires: 10/23/2026
Salary:$51,311.00
General Description and Classification Standards:
This position coordinates and acts as a liaison between customers and service technicians when cars or other vehicles need servicing or repairs. Enters detailed repair malfunctions in the service center computer system and prepare detailed instructions for service technicians to include repair parts. Also acts as the service receptionist when dealing with customers at vehicle check-in and handover. Schedules servicing or repairs and discuss customers’ requirements. Provides customers with estimated costs and repair times, and notifies customers of additional or extended repairs. Checks vehicle warranties and/or extended warranties for cost recovery.
Supervision Received:
Works under minimal supervision and follows standard procedures and written instructions to accomplish assigned tasks. May assist in training, orienting, or observing lower-level associate, apprentice, or semi-skilled employee in the group.
Knowledge Skills and Abilities:
This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully, it is not an exhaustive list.
- Knowledge of modern vehicle and equipment practices.
- Excellent oral and written communication skills.
- Excellent computer skills.
- Ability to multitask in a high tempo office area to assist and solve customer needs.
- Ability to read and comprehend instructions and information.
Minimum Qualifications:
Education and Experience - High School diploma or equivalent and four (4) years of automotive or truck experience.
Licensures and Certifications - Valid State of Georgia driver’s license
Preferred Requirements - Bachelor's Degree in Civil Engineering and five (5) years of experience in traffic control, environmental reviews, surveying, engineering design, inspection, and drafting, to include management experience.
Work Environment:
Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.
Lifting Requirements:
Medium work : Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.
The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.