Solutions Delivery Manager

Job Description:

Airbus International Services (AIS) is a subsidiary wholly owned by Airbus Helicopters, the world-leading rotorcraft manufacturer. AIS is based in Dublin, Ireland.

Established in 2010, Airbus International Services has been supporting Airbus Helicopters, Airbus Commercial, Airbus Defence & Space, ATR and Satair, with high quality services delivered by experienced and highly skilled professionals deployed worldwide (50+ countries).

AIS has three business lines, dedicated to supporting our groupwide customers:

- Helicopter Technical Operations supporting Airbus Helicopters;
- Aircrew Assistance supporting Airbus Helicopters and ATR;
- Airplane Operations supporting Airbus Commercial, Airbus Defence and Space, ATR, Satair;

AIS’s Technical Support activity offers versatile and innovative solutions to our customers regulatory and business needs. Our strong customer-focused ethic coupled with our reactivity and flexibility will help our customers excel. Our services are provided exclusively to Airbus Group entities and affiliates.

In this environment we are looking for a Solutions Delivery Manager   to join our team. The selected candidate will support the Satair’s team in charge of IMS Solutions Delivery EMEA and Americas, and will be deployed in Bordeaux, France at the earliest possible start date.

Reporting to the AIS Head of Airplane business line and Satair’s Head of Solutions Delivery EMEA and Americas you will be working with our colleagues worldwide. You will be based off-site at one of our external Airline and MRO customers, being responsible for the lifecycle of complex Managed Solutions.

As a Solutions Delivery Manager, you are the bridge between the Solutions customers and Satair’s internal functions, ensuring operational performance in-line with contractual standards.  You have the opportunity to lead continuous improvement initiatives that ensure seamless interaction between internal and customer operations whilst gaining priceless experience throughout the value chain.

Job title

Solutions Delivery Manager

Reporting to

Head of Airplane Business Line

Job objectives

- Support SATAIR Solutions Delivery team
- Ensure IMS (Integrated Material Services) contract and cost target fulfilment
- Ensure integration in customer processes
- Ensure customer satisfaction
- Ensure parts availability at time of need

Primary responsibilities

The selected candidate will join Airbus International Services (AIS) and will support Satair Customer in Bordeaux during the full duration of the mission. As a consequence, he/she will work in close cooperation with Satair Solution Delivery team in Hamburg.

Manage operations according to contract

- Lead the local team delivering the IMS service
- Manage day-to-day IMS service operations
- Manage integration within the customers operations and ensure appropriate information flow throughout the Satair organisation & supply chain
- Provide high quality responses related to any customer or internal requests
- Generate and Support the ramp up plan for programme start or new fleet integration
- Provide inputs to and monitor operational KPIs

Manage related interfaces

- Perform customer stakeholder management and act as antenna for any kind of information that should be brought back into the internal organisation.
- Ensure close cooperation with the internal Satair functions
- Ensure close cooperation with the internal Airbus functions, in particular the CSD & Field Service community.
- Ensure best practice exchange with the other customer teams and support in bottleneck situations.

Ensure cost efficiency

- Provide high quality input for internal budgeting such as yearly AOP and Forecasts as required.
- Manage/support any relevant continuous improvement activities.

General

- Comply with Satair’s mission, values and Quality Management procedures
- Comply with AIS and Satair’s guidelines on Ethics & Compliance
- Understand, share and live the Satair values
- Keep the direct reports informed of the status of agreed tasks and of any critical problem areas
- Comment/advise on unsatisfactory situations within the organisation, and propose potential solutions for improvements
- Identify and offer suggestions to improve efficiency
- Be well informed about and familiar with the latest developments at Satair
- Have excellent inter-cultural skills
- Contribute towards a positive and inspiring working environment

Personal & interpersonal skills

- Customer minded with a strong intercultural awareness.
- Strong analytical skills; ability to see the bigger picture and derive mid to long term recommendations
- Capability to understand the customer perspective, escape from existing standards, propose innovative solutions and translate this for the internal organisation
- Diplomatic sense and ‘out-of-silo’ mind-set, ability to build successful relations across functions
- Excellent communication and presentation skills
- Think and resolve problems independently, quickly and efficiently
- Possess strong ethics and integrity
- Excellent time management, multi-tasking, and organisational skills
- Ability to work under the pressure of deadlines
- Ability to defend Satair’s business and limit financial risk
- Ability to build successful relations across functions and with all stakeholders
- Self-driven, positive, proactive and with a can-do-attitude

Professional skills

Equipped with a degree in Engineering, Supply chain or business administration  (or similar) paired with professional experience in the the aviation aftermarket (or a comparable role), we are looking for a team player with the following experience, skills and mindset

- 8+ years of work experience, preferably in the aviation aftermarket
- Knowledge of SAP (experience of SD Module- AP1 will be a plus) and Spec2000
- Able to analyse large data packages. Skywise or programming knowledge will be a plus
- Knowledge of Basic Business Finance
- English & French language skills at negotiation level
- Excellent communication and presentation skills
- Effective organisational and planning skills
- High degree of aviation business understanding specifically in the area of spares support, supply chain management and A/C maintenance
- Technical and process oriented background with the ability to understand and interpret technical documentation and drawings
- Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations / issues
- Strong knowledge of data analysing applications such as Microsoft Excel

Management & leadership skills

- Strong leadership skills
- Ability to bridge distance for outstation management
- Strong stakeholder and relationship management
- Ability to address critical points diplomatically
- Ability to receive and address feedback
- Strong ability to prioritise issues and raise relevant issues
- Ability to recruit people and instruct and train new team members

KPIs

- Safety: Health and Safety of team members
- Quality: Claim / DR rates
- Cost: Stock levels and investment / Transportation cost / Priority ordering
- Delivery: IMS customer delivery performance against service level
- People: Team member motivation index

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus International Services Designated Activity Company

Employment Type:
Permanent
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Experience Level:
Professional

Job Family:
Customer Account and Service Management <JF-CS-CA>

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