About this role
### Collections Specialist (B2B) – Bilingual Spanish Required
Location: Glen Rock, NJ (Hybrid: Mon–Thu Onsite / Fri Remote) Position Type: Direct Hire / Full-Time Salary: $65,000 / year
Position Overview
PrideStaff is seeking a goal-oriented and customer-focused B2B Collections Specialist to join a growing team in Glen Rock, NJ. In this role, you will manage a portfolio of business-to-business accounts, work directly with clients to resolve outstanding balances, and help maintain healthy financial operations.
This is a Direct Hire opportunity offering a convenient hybrid schedule (onsite Monday through Thursday, remote on Friday).
Key Responsibilities
Portfolio Management: Oversee a portfolio of B2B accounts and proactively follow up on past-due balances.
Outbound Outreach: Conduct approximately 50–100 collection calls daily to discuss payment statuses.
Client Communication: Reach out to clients via phone and email to resolve account delinquencies while maintaining positive, professional business relationships.
Payment Negotiation: Negotiate feasible, mutually beneficial payment plans and process customer payments accurately.
Issue Resolution: Investigate and resolve billing discrepancies, payment delays, and complex account issues, escalating matters when appropriate.
Account Maintenance: Document all collection activities, communications, and payment arrangements accurately in the account system.
Qualifications & Requirements
Language Skills: Bilingual Spanish fluency is required (spoken and written).
Experience: Prior experience in B2B collections, accounts receivable, or business client outreach preferred.
Communication: Strong verbal and written communication skills with a diplomatic, customer-centric approach to negotiations.
Tech Savvy: Proficient with basic computer applications, accounting software, and data entry.
Detail-Oriented: Exceptional organizational skills with strong attention to detail and accurate documentation practices.
Schedule: Ability to work onsite in Glen Rock, NJ Monday–Thursday, and work remotely on Fridays.
Why Apply?
Direct Hire: Permanent position from day one.
Competitive Compensation: $65,000 annualized base salary.
Work-Life Balance: Hybrid schedule with Fridays remote.
Career Growth: Join a stable, high-volume professional environment.
How to Apply:
Interested candidates are invited to apply directly through PrideStaff for immediate consideration.
Compensation / Pay Rate (Up to): $60,000.00 - $65,000.00 Per Year