3rd Customer Service Representative

Pridestaff is looking for a few 3rd shift Customer Service Representatives for our client in Erlanger, KY

3rd shift Mon-Fri 10pm-6am or 8pm-4am (Must be able to train on 1st shift)
The Customer Service Representative serves as the primary point of contact for customers concerning the storage and transportation of temperature-sensitive products. This role ensures customer satisfaction by efficiently processing orders, resolving issues, and coordinating with warehouse and logistics teams to uphold the integrity of the company
Key responsibilities
Paperwork Scanning Administrative duties Data Entry Organizing Spread Sheets

Required skills and qualifications
Experience: A minimum of 1–2 years in a customer service or logistics role, with experience in a warehouse or transportation environment being an asset. Technical proficiency: Demonstrated working knowledge of Microsoft Office, including Outlook, Excel, and Word. Experience with logistics or warehouse management software (WMS) is highly desirable. Communication skills: Exceptional written and verbal communication abilities, with a strong, positive, and professional phone manner. Problem-solving: A proactive approach to problem-solving, with the ability to think critically and resolve issues under pressure. Attention to detail: High level of accuracy and meticulous attention to detail is critical for processing sensitive cold chain orders. Adaptability: Ability to adapt to shifting priorities and work effectively in a fast-paced, multi-tasking environment. Team collaboration: Proven ability to work effectively as part of a team and collaborate with internal and external stakeholders. Education: High school diploma or GED required. Additional education in logistics, supply chain management, or a related field is a plus.
  Compensation / Pay Rate (Up to): $20.00 - $20.00