About this role
This is a once-in-a-lifetime opportunity to join the world's fastest-growing startup as well as the biggest unicorn by valuation. With ByteDance's vision to build global platforms of creation and interaction, this team is devoted to developing innovative technologies and products for businesses to fuel their next wave of growth. It is the best time to join us and pave the way into the new era together!
Role Overview
Responsible for providing a broad range of technical support services, including technical training for channel partners and customers, solution consulting, and troubleshooting of post-sales technical issues.
Responsibilities
1. Technical Training
- Develop, deliver, and continuously update product and technical training materials for channel partners and customers.
- Conduct product and technical training sessions, including presentations, demonstrations, and Q&A.
- Gather training needs from channel partners and customers and support the development of training plans.
2. Solution Consulting
- Participate in customer and channel partner discussions to understand business and technical requirements, support technology selection, and provide technical recommendations.
- Assist channel partners and customers with solution design, architecture reviews, technical Q&A, and Proof of Concept validation.
- Develop and document industry solutions, reference use cases, benchmark reports, and best practices for broader customer enablement.
- Monitor industry trends and organize discussions and knowledge-sharing sessions around industry-specific solutions.
3. Day-to-Day Technical Support
- Diagnose and resolve technical issues encountered by channel partners and customers during day-to-day product usage.
- Provide on-site technical support for critical or high-priority incidents, including solution design, implementation, testing, and issue resolution.
- Identify technical opportunities and unmet customer needs and communicate relevant feedback and insights to product teams.
Minimum Qualifications
- Bachelor’s degree or above in Computer Science, a related technical field, or Content/Creative disciplines, with 3+ years of experience in technical pre-sales, solutions consulting, or a related role.
- Hands-on experience in content production, such as visual effects (VFX), advertising/creative production, game development, or related fields.
- Familiarity with Generative Media AI models, including video generation, image generation, and audio generation.
- Proven experience deploying AI-powered content production pipelines in real-world production environments, including experience with model evaluation and benchmarking.
- Excellent customer communication and technical presentation skills, with the ability to translate complex technical concepts into clear business value.
- Deep domain knowledge in at least one industry, such as film/TV, advertising, e-commerce, or gaming and understanding of enterprise security and compliance requirements for the adoption of MaaS (Model-as-a-Service) solutions, with experience in cloud security and compliance.
- Strong empathy and a customer-focused mindset, with the ability to build and maintain long-term trusted relationships with a wide range of technical stakeholders.