About this role
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Process customer billing and ensure the timely and accurate distribution of invoices.
- Maintain and utilize accounting and billing systems to process financial information, update customer billing records, and ensure accurate invoicing and account management.
- Work closely with sales, service delivery, and cross-functional teams to review customer agreements, ensure accurate contract and billing system setup, validate billing requirements, and resolve issues that may impact the accurate and timely invoicing of customers.
- Demonstrates ability to work independently as well as work effectively in a team environment.
- Communicate directly with customers via phone, email, and other correspondence channels to address invoicing inquiries, research and audit account activity, and resolve billing discrepancies in a timely and professional manner.
- Contribute to a cooperative team environment in which cross functions are assumed as necessary in order to meet department deadlines and goals.
- Deliver exceptional internal and external customer service by building collaborative relationships, providing accurate and timely support
- Other duties as assigned
EDUCATION, TRAINING, AND EXPERIENCE:
Required
- Associates degree in finance or accounting or equivalent and at least three years related experience.
- Minimum two years billing and software experience
REQUIRED SKILLS:
- Effective analytical, research, and problem-solving skills.
- Strong organizational skills with exceptional attention to detail and accuracy.
- Excellent interpersonal, written, and verbal communication skills.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Self-starter who can produce expected results with minimal supervision.
- Ability to adapt to changing priorities and perform a variety of tasks, often with short notice.
- Ability to make sound decisions using available information and established procedures.
- Proficiency in interpreting customer agreements, billing requirements, and invoice documentation.
- Strong customer service skills with the ability to professionally resolve billing inquiries and disputes.
- Ability to research and reconcile billing discrepancies through account analysis and system review.
TOOLS, EQUIPMENT, AND SOFTWARE:
- Must be able to proficiently operate a Windows PC and Microsoft Office applications, including Excel, Word, Outlook, and Teams.
- Proficiency in data entry, document management, and electronic record-keeping systems.
- Ability to learn and adapt to new software applications, billing platforms, and system enhancements.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
- Primarily indoor work in an office environment requiring long periods of sitting
- Frequent utilization of manual dexterity and visualizing of a computer screen
- No unusual physical requirements