Manager in Training (MIT) - Residential

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Experience the luxury of living and working in one of the Southwest’s most desirable destinations. Scottsdale blends refined living with world-class golf, dining, shopping, wellness, and arts. Minutes from Old Town, Phoenix, and Sky Harbor, it offers easy access locally and globally. Weekends lend themselves easy escapes, whether a day trip to Sedona’s red rocks, a visit to the Grand Canyon, or exploring Arizona’s diverse desert and mountain landscapes. Build a career as dynamic as the place you call home, enjoying a lifestyle defined by excellence, balance, and meaningful connection.

About the role

Residential Division

The Manager in Training (MIT) program at Four Seasons is designed to provide a bridge between the education participants receive at hospitality management university programs and the operational reality of leading in a luxury hotel environment. During the 12-to-18-month program, MIT participants will rotate through two operational leadership experiences based on their division of choice.  Additionally, MITs will be exposed to all aspects of the leader experience, assigned a strategic project, partnered with a senior leadership mentor, and provided with feedback throughout the program.

What you will do

- Demonstrate strong work ethic and proven leadership skills with the ability to make decisions to best serve our guest and employees
- Learn and follow service standards and cultural standards so that we expertly serve guests by providing exceptional knowledge of hotel products and services.
- Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
- Lead daily shift briefings, ensure that all new hires have been properly trained and entered in to payroll system according to training manuals, give feedback and coaching to all service staff and communicate progress of training to management.
- Attend, participate in and occasionally lead required meetings or training events and perform other tasks as requested by management.
- Complete and understand all line level positions in your respective department.

What you bring

- Must be willing to work a flexible schedule in order to accomplish all major responsibilities, and be willing to accept assignments on as need basis, in order to promote team work. This will include early mornings, evenings, weekends and holidays.
- Applicants are required to have two to three years previous employment in a related position.  A college degree is preferred.
- Successful candidate must possess legal work authorization in the United States

What we offer

- Comprehensive health benefits including medical, dental, vision, and life insurance
- Paid time off benefits, including vacation, sick time, and holidays, to support your wellbeing
- 401(k) plan with company match
- Exclusive employee rates at Four Seasons Hotels & Resorts worldwide
- Complimentary uniforms with dry cleaning service
- Complimentary shift meals and on-site parking
- Career growth opportunities, including learning programs and tuition reimbursement
- A culture of care, respect, and inclusion
- Recognition programs, employee events, and a strong sense of community

Schedule & Hours

- Full Time
- Flexibility to work early mornings, evenings, weekends and holidays.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal