About this role
We are seeking a is seeking a full-time Patient Access Associate at Inova Fairfax Medical Campus. This position will support several departments throughout the hospital.
Hours: Monday-Friday 8:30am-5:00pm.
The Patient Access Associate performs foundational front-line duties to support patient intake, registration, scheduling, and basic administrative operations. This role assists with routine operations to ensure a seamless patient experience. The Patient Access Associate may be responsible for one or more of the following duties and responsibilities:
Job Responsibilities
- Registers patients, verifies identity and insurance, collects basic information, enters demographics, and scans forms.
- Scans documents, answers phones, and uses electronic medical record (EMR) and eligibility tools.
- Notifies case managers and documents referrals.
- Provides estimates and collects payments.
- Verifies basic eligibility and coverage.
- Answers routine questions and escalates issues.
- Assists with check-in and troubleshoots basic issues at patient kiosks.
- Provides appointment and billing information and offers empathy.
- Documents and routes referrals.
- Schedules routine appointments.
- Requests routine transport and confirms details.
- Flags duplicate records and scans identification.
- Flags cases needing review.
- Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
- May perform additional duties as assigned.
Minimum Qualifications:
Education: High School or GED
Preferred Qualifications:
- Experience in a hospital, emergency department, outpatient, or ambulatory setting
- Knowledge of insurance verification, authorization requirements, pre-registration, and point-of-service collections
- Familiarity with Epic or another electronic health record and patient access system
- Proficiency with Microsoft Office, especially Excel, Word, and PowerPoint