LACC Guest Services Representative (PT)

POSITION: Guest Services Representative, Part Time

DEPARTMENT: Sales & Marketing

REPORTS TO: Guest Services Manager

FLSA STATUS: Non-Exempt/Hourly

Base Salary Range: $19.75 Hourly

LEGENDS GLOBAL brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences. The world leader in venue management and live event production, oversees 450+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

Los Angeles Convention Center located in the heart of vibrant downtown LA, the Los Angeles Convention Center is a leading venue for conventions, trade shows, and exhibitions. The center is committed to delivering excellent service and exceeding expectations for clients and guests at every event.

SUMMARY

The Guest Services Representative is responsible for providing excellent guest experience for all internal and external guests of the Los Angeles Convention Center. Will assist with monitoring entry in the lobbies and provide guest escorts to various spaces inside the facility.

ESSENTIAL DUTIES AND RESPONSIBILITIES

- Provide excellent customer service by welcoming guests to the venue, being knowledgeable of venue layout, programs, and policies. Answer questions, direct and/or escort guests to key areas of the venue (restrooms, ATMs, dining options) and provide additional assistance whenever necessary.
- Function as the first point of contact, greet guests for inquiries, resolve client issues over the phone, in person and via email. Escalating to supervisor when necessary. Monitor guests conduct during arrival and exit to ensure a safe and secure environment for all.
- Complete all company and venue required training and participate in guest services team meetings.
- Knowledge of all facility protocols to help ensure guests are safely following protocols while inside the facility. Reporting any injury or unsafe area to supervisor. Function as a member of the emergency evacuation team by communicating and directing guests during an emergency.
- When necessary, will assist Guest Services management with retrieving lost and found property.
- Assist in Guest Services related training exercises including but not limited to medical aids, emergency procedures or “Experience” Service Excellence Guest Services Training several times a year.

QUALIFICATIONS

- Must be able to work a variable schedule including evenings, weekends, and holidays.
- Must be able to represent LACC and the Guest Services Department in an exemplary manner.
- Must be able to work in a fast-paced environment during large or high-profile events.
- Possess strong verbal communication skills.
- Must be able to adapt to changing assignments and priorities.
- Must be able to maintain good business relations with all employees, guests, clients, and service providers.
- Must be able to interact effectively and calmly with angry or emotional guests, clients, and employees.
- Must be able to maintain a neat, clean, and professional attitude, demeanor, and dress appearance.A good understanding of the guest services roles in a facility environment.
- Must have reliable transportation.

EDUCATION AND/OR EXPERIENCE

- Minimum education level of: High School Diploma or GED.
- Education in business, hospitality, or tourism preferred.
- At least 1-2 years’ experience in a guest services related work environment.

SKILLS AND ABILITIES

Previous experience working in events, and knowledge of convention/trades/consumer shows.

OTHER QUALIFICATIONS

PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to sit, stand; walk; reach with hands and arms; talk or hear. The Team Member must frequently use a keyboard/computer/tablet screen for extended periods of time.

The Team Member is occasionally required to lift, push, pull, and move up to 50 pounds or more. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is exposed to large public/private gatherings indoors/outdoors. Team Member will be exposed to outside weather conditions. Team Member may work in confined spaces. Team Member use of Personal Protective Equipment (PPE) will be required in certain situations.

Team Member must comply with all Federal, State and Local regulations and published Company work rules as well as written instructions. The noise level in the work environment is typically low to moderate in office setting and moderate to high during events and around loud machinery.

This is an onsite position that requires in-person collaboration with multiple departments and coverage of events from start to finish.The above statements are intended to describe the general nature and level of work being performed by this position.

This is not an exhaustive list of all responsibilities, duties, and skills required. All Team Members may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Legends Global reserves the right to change or modify the Team Member’s job description whether orally or in writing, at any time during the employment relationship.

Legends Global may require a Team Member to perform duties outside his/her normal description. EEO is The Law - click here for more information opens a pdf file

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Applicants that need reasonable accommodation to complete the application process may contact (610) 729-1023.