Customer Service Representative

Job Title: Customer Service Representative Job Description
This Customer Service Representative role focuses on supporting customers in a fast-paced industrial and mechanical products environment. You will handle high-volume inbound calls, assist with orders, navigate multiple software systems including an ERP platform, and collaborate with internal technical teams to resolve more complex questions. This position is primarily onsite in the Denver metro area and offers strong technical training, direct interaction with leadership, and significant opportunities for professional growth within a growing organization serving mechanical, industrial, and data center markets.
Responsibilities
- Handle approximately 5075 customer calls per day, delivering professional and courteous service on every interaction.
- Provide customer support and order assistance for parts, industrial products, automotive components, hardware, and related mechanical items.
- Navigate and manage multiple email inboxes and customer aliases to ensure timely responses and accurate communication.
- Utilize an ERP system throughout the day to look up information, support customers, and assist with order-related tasks.
- Perform limited order entry, ensuring accuracy of customer, product, and shipping information.
- Escalate technical questions and complex product issues to engineering and support teams when needed.
- Contribute to a high-volume customer service environment where approximately 80% of the role centers on customer service, 10%15% on technical support, and about 5% on order entry.
- Collaborate with internal teams to resolve customer issues efficiently and maintain a high level of customer satisfaction.
- Apply product and parts knowledge to guide customers toward appropriate solutions and alternatives.
Essential Skills
- 14 years of experience in customer service, parts counter, industrial distribution, hardware, automotive parts, or supply chain roles.
- Customer service experience in parts, industrial distribution, automotive parts, hardware, mechanical products, or similar industries.
- Comfort managing high call volume, including handling approximately 5075 calls per day.
- Experience working within ERP systems (any ERP system) in a customer-facing or order-support capacity.
- Ability to multitask effectively across multiple software systems and email inboxes.
- Strong phone skills with clear, professional, and confident communication.
- Strong communication and problem-solving skills, with the ability to de-escalate issues and find practical solutions.
- Foundational knowledge of parts or industrial products sufficient to understand customer needs and route technical questions appropriately.
Additional Skills & Qualifications
- Experience with Acumatica ERP is a plus.
- Familiarity with Google Workspace and Gmail is preferred.
- Knowledge of hydraulic hose, fittings, threads, industrial parts, or mechanical components is highly beneficial.
- Experience working with or for industrial supply distributors, mechanical supply houses, plumbing supply organizations, or similar environments.
- Background in auto parts stores, hardware retailers, home improvement stores, or parts counters is ideal.
- Ability to learn technical product details through training and ongoing collaboration with engineering and support teams.
- Interest in long-term professional growth, advancement opportunities, and building a career in industrial and mechanical product support.
Work Environment
This role is based in the Denver metro area and is primarily onsite. It is not expected to include the hybrid flexibility available to certain sales roles, so you should be comfortable working in an in-person, office-based environment. You will work in a fast-paced customer service setting that supports mechanical, industrial, and data center markets, using an ERP system, multiple software applications, and email throughout the day. The environment emphasizes strong technical training, direct access to leadership, and clear pathways for professional growth and long-term earning potential. The culture values visible impact, collaboration with engineering and support teams, and a commitment to responsive, high-quality customer service.
Job Type & Location
This is a Contract to Hire position based out of Denver, CO.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Denver,CO.
Application Deadline
This position is anticipated to close on Oct 16, 2026. About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without
regard to race, sex, age, color, religion, national origin, veteran status, disability,
sexual orientation, gender identity, genetic information or any characteristic protected
by law.

If you would like to request a reasonable accommodation, such as the modification or
adjustment of the job application process or interviewing process due to a disability,
please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the
city and county of San Francisco, we will consider for employment qualified applicants
with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a
condition of employment or continued employment. An employer who violates this law
shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process,
including sourcing, screening, and evaluating candidates. AI helps assess applications
and qualifications, but final decisions are made by our hiring team. By applying, you
acknowledge and agree that your application may be reviewed using AI tools.