Logistics Customer Service Coordinator

Job Title: Expedited Logistics Coordinator (TuesdaySaturday) Job Description
The Expedited Logistics Coordinator plays a key role in a fast-paced transportation and logistics operation, managing time-critical shipments from initial order entry through final delivery. This fully onsite role is ideal for someone who thrives in a high-energy, call-center-style environment, enjoys problem-solving, and can balance multiple priorities while delivering exceptional customer service. You will coordinate expedited freight, ensure critical shipment milestones are met, and keep customers, carriers, and internal teams informed with accurate, timely updates.
Responsibilities
- Coordinate and monitor time-critical and expedited shipments from order entry through final delivery.
- Track shipments closely and ensure all milestones and status updates are completed accurately and on time.
- Communicate directly with customers, carriers, vendors, internal teams, and leadership to support shipment execution.
- Provide proactive shipment updates and respond quickly to customer questions, concerns, and changing requirements.
- Follow established Standard Operating Procedures (SOPs) for order management, shipment tracking, communication, and escalation.
- Identify shipment delays, service issues, or potential problems and escalate them appropriately to the correct stakeholders.
- Maintain accurate documentation and clearly communicate important shipment information between shifts.
- Manage a high volume of phone calls, emails, shipment updates, and operational tasks in a call-center-style environment.
- Respond promptly to new orders and adjust to changing shipment priorities and time-sensitive transportation needs.
- Work collaboratively with team members and leadership to maintain high levels of customer service and on-time performance.
- Participate in department meetings, training sessions, and process updates to stay current on procedures and best practices.
- Handle additional operational responsibilities and special assignments as needed to support the logistics operation.
Essential Skills
- High school diploma or GED.
- Open to entry-level candidates with a proactive, go-getter mentality.
- Previous experience in transportation, logistics, dispatch, freight forwarding, or customer service preferred.
- Experience with Next Flight Out (NFO), expedited freight, time-critical shipments, or vendor/carrier operations strongly preferred.
- Strong computer skills, including proficiency with Microsoft Excel, Word, and Outlook.
- Excellent written and verbal communication skills, with a clear and professional customer service tone.
- Strong customer service skills and comfort spending most of the day on the phone.
- Ability to work effectively in a fast-paced, deadline-driven environment.
- Ability to juggle multiple shipments, emails, calls, and priorities simultaneously.
- Strong attention to detail, organization, and follow-through.
- Ability to remain calm and make sound decisions when dealing with urgent or changing situations.
- General knowledge of U.S. and international geography is helpful.
- Good job tenure that demonstrates reliability and commitment.
Additional Skills & Qualifications
- 1+ years of logistics experience is a plus.
- Experience in third-party logistics (3PL) environments is beneficial.
- Familiarity with transportation management systems (TMS) is an advantage.
- Background in call center or high-volume customer service environments is helpful.
- Demonstrated ability to work collaboratively in a team-oriented setting.
- Strong problem-solving skills and a continuous improvement mindset.
- Interest in building a long-term career in supply chain and logistics.
Work Environment
This role is 100% onsite in a fast-paced, team-oriented transportation and logistics operation that supports time-critical shipments and operates 24/7. The environment is similar to a dark call center where team members sit in cubicles and spend much of the day on the phone and computer managing shipments. Shifts are 8 hours, and team members typically eat at their desks while they work rather than taking a formal lunch break. Multiple shifts are available, including SundayThursday and TuesdaySaturday options such as 06:0014:00, 10:0018:00, 12:0020:00, 14:0022:00, and 22:0006:00. The operation offers a high-energy atmosphere with constant activity, tight deadlines, and significant collaboration across the team. Over time, there may be potential for hybrid flexibility, but the standard expectation for this role is fully onsite. The position offers a long-term career opportunity in supply chain, with a culture that emphasizes taking great care of employees once they transition to direct employment, and provides shift and weekend premiums for eligible hours worked.
Job Type & Location
This is a Contract to Hire position based out of Belleville, MI.
Pay and Benefits
The pay range for this position is $22.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Belleville,MI.
Application Deadline
This position is anticipated to close on Oct 17, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.