About this role
Location: 3100 Shore Drive, Virginia Beach, VA 23451
Reports to: Safety & Emergency Supervisor
FLSA: Non-Exempt, Hourly
Schedule: Full-time: Monday - Friday 4pm-12am, Tuesday - Saturday 12am-8am (Overnight)
Part-time: Flexible schedule needed. Availability for day, night, weekends and holidays required.
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About Us
Founded in 1982, Westminster-Canterbury on Chesapeake Bay is a not-for-profit, faith-based Life Plan Community. Located along the southern shore of Chesapeake Bay, our scenic, resort-style campus is home to a vibrant community of residents and staff who share a passion for service, joy, and well-being.
Our mission? Enriching lives through the power of purpose, belonging, and wellness.
We live our values every day:
- Respect for every person
- Passion for what we do
- Professionalism in all we do
Apply today and help us bring wellness, joy, and energy to the heart of our community!
WCBay's Safety & Emergency department is a dedicated, service-focused team that works hard to keep the campus safe, secure, and welcoming for everyone. As a visible and trusted presence, they support residents, families, staff, and visitors while encouraging a culture of preparedness, accountability, and care. Guided by values like respect, passion, and professionalism, the team prioritizes clear communication, teamwork, and quick response in everything they do. With a proactive, community-minded approach, they help make sure everyone on campus feels safe and supported.
As a Safety & Emergency Officer , you will help create a safe, secure, and reassuring environment for residents, families, team members, guests, and visitors throughout Westminster-Canterbury on Chesapeake Bay's waterfront campus. This role is primarily focused on campus safety, emergency response, and resident support . Officers serve as an important first response resource when medical emergencies, accidents, injuries, fire alarms, severe weather, security concerns, or other urgent situations occur. The role requires individuals who can remain calm, assess situations, follow established emergency procedures, provide appropriate assistance within their training, and quickly coordinate with emergency services and other internal resources when needed. Officers also perform campus safety and security functions, including access control, patrols, parking enforcement, incident documentation, and monitoring of security systems.
What You'll Do In This Role
Emergency Response & Resident Safety
- Respond promptly to medical emergencies, accidents, falls, fire alarms, severe weather, security concerns, and other urgent situations.
- Assess situations, provide assistance within the scope of training, and activate 911 or other emergency resources as needed.
- Provide first aid and CPR/AED assistance in accordance with current certifications, training, and established procedures.
- Remain calm, professional, and respectful when responding to emergencies, including life-threatening situations and incidents involving death.
- Assist residents, team members, families, and visitors during emergencies while maintaining dignity, privacy, and sensitivity.
- Assist EMS, fire/rescue, law enforcement, and other first responders as needed.
- Follow established procedures when responding to a deceased individual, including securing the area, notifying appropriate personnel, and completing required postmortem procedures.
- Support emergency preparedness and response, including evacuations, shelter-in-place situations, fire emergencies, severe weather, and campus-wide events.
- Identify and report safety hazards, unsafe conditions, and potential risks, including concerns involving residents with varying mobility, cognitive, or physical needs.
Campus Safety & Security
- Conduct routine patrols of buildings, grounds, parking areas, and other designated campus locations.
- Monitor campus activity and respond professionally to safety and security concerns.
- Monitor access points, alarms, cameras, doors, and other security systems; assist with after-hours building access.
- Respond to alarms and investigate concerns in accordance with established procedures.
- Enforce parking requirements and address parking or traffic concerns throughout campus.
- Communicate campus maintenance, safety, or security concerns to Facilities, Security, Environmental Services, or other appropriate departments.
- Maintain a visible, approachable, and service-oriented presence throughout campus.
Documentation & Communication
- Complete timely, accurate, objective documentation of emergency responses, incidents, accidents, safety concerns, and security events.
- Communicate relevant information promptly to supervisors, clinical leaders, administrators, emergency responders, and other appropriate personnel.
- Maintain confidentiality and discretion when handling sensitive resident, medical, or incident-related information.
- Participate in required emergency drills, training, and exercises.
- Maintain familiarity with campus emergency procedures, communication protocols, building layouts, and emergency equipment.
Resident & Campus Service
- Interact with residents, families, team members, guests, and visitors with courtesy, professionalism, and respect.
- Provide assistance and directions throughout campus while maintaining a welcoming environment.
- Demonstrate sensitivity to the needs of older adults and respect residents dignity, privacy, independence, and choice.
Core Competencies
- Emergency Response: Responds promptly and appropriately to emergencies while following established procedures.
- Safety Awareness: Identifies hazards, assesses risks, and maintains awareness of changing campus conditions.
- Sound Judgment: Evaluates situations, determines appropriate next steps, and knows when to escalate concerns or activate emergency resources.
- Composure Under Pressure: Remains calm, professional, and focused during high-stress, emotionally difficult, or life-threatening situations.
- Compassion & Service: Assists residents, families, and visitors with empathy, discretion, and respect while maintaining professional boundaries.
- Communication & Teamwork: Communicates effectively and collaborates with residents, team members, leadership, and emergency responders.
- Documentation: Completes accurate, timely, and objective incident and emergency-response reports.
Physical Requirements
- Ability to move throughout a large campus, including indoor and outdoor areas, in varying weather conditions.
- Ability to stand, walk, bend, stoop, climb stairs, and respond quickly to emergency situations.
- Ability to assist with emergency response activities within the scope of training and physical capability.
- Ability to operate emergency communication equipment and other safety/security technology.
- May encounter situations involving bodily fluids, injuries, illness, death, or other potentially distressing circumstances.
- May work evenings, nights, weekends, holidays, and other non-standard hours based on operational needs.
- May be exposed to unpredictable, stressful, or potentially hazardous situations requiring immediate response and sound judgment.
The Experience You'll Bring
Required
- High school diploma or equivalent.
- At least one year of experience in emergency response, healthcare, senior living, public safety, security, military service, fire/rescue, or a related field.
- Valid driver's license and acceptable driving record.
- Ability to obtain and maintain required security, emergency response, CPR/AED, first aid, and other applicable certifications within established timeframes (provided by WCBay!)
Preferred
- Emergency Medical Responder (EMR), EMT, or other relevant emergency-response training.
Compensation & Benefits
- Compensation Range : $20.00 per hour
- Full-Time Employee (and eligible Part-Time Employee) Benefits & Perks Include:
- Medical, Dental, Vision Insurance (Available Day One!)
- Life & Disability Insurance (Short- and Long-Term)
- Retirement Plan with Employer Match
- Paid Time Off (PTO) & 6 Paid Holidays (+ 2 Floating Holidays)
- Tuition Assistance + Scholarships for You & Your Family
- Employee Assistance Program (EAP)
- Legal/Identity Theft Protection Plans
- Team Member Discounts
- Career Growth & Leadership Development Opportunities
At-Will Employment Statement
Employment with our organization is at-will, meaning that either the employee or the employer may terminate the employment relationship at any time, with or without notice, and for any reason not prohibited by law.
Equal Employment Opportunity Statement
We are an equal opportunity employer and are committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic as outlined by applicable laws.