In Room Dining Server

About Us

The Thompson San Antonio, owned by The Loren Group Holdings, invites discerning residents and guests to experience the ultimate in understated luxury and curated San Antonio culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer a refined complement to the citys unmistakable Texas spirit, uniquely set along the iconic San Antonio River Walk with sweeping views of the downtown skyline.

We are Uncompromising by Nature

We are here for those who question the ordinary. Who shun the mundane, the dull and the blunt. The risk-takers, the tree-shakers, the trail-makers. Those who believe in more, in further, and better. Who wont settle for second, or for good enough? or nearly there? Who will get to their feet and not be shaken by doubters. Not afraid to be one of the curious minds. Who will talk of the world with elegance and charm. Knowing of its beauty, its delicate place. Yet embrace those things that bring us on. Art, food, wine, and song. Find us, united by a love for life. Its zest, its zing its unpredictable turns. Join our commitment, our passion, and flair. Free spirits with soul.

- Our Full-time Eligible benefits include:

- Participation in 401(k) with company match of up to 4%*

- Medical with 0 deductible/0 co-pay options/Dental/Vision/FSA/STD/LTD/Life and AD&D/Hospital Indemnity

- Paid PTO

- Paid Holidays

- Paid Maternity/Paternity Leave

- Employee Assistance Program*

- Complimentary Employee Meal*

- Complimentary Bus Passes*

- 50% off Dining in Restaurant*

- Recognition Programs, Incentives and Celebrations*

*Benefits available to Part-time Associates

Job Summary/Responsibilities

The In Room Dining Server will provide exceptional service and cuisine experience to our hotel guests in all points of service from taking in-room orders, tray preparation and service delivery.

- Consistently offer professional, friendly, and engaging service

- Assist guests regarding menu items in an informative and helpful way

- Have full knowledge of all beverage lists

- Deliver food and beverage in a timely and accurate manner

- Pick up orders efficiently from the kitchen

- Check outgoing orders for quality and accuracy of set up

- Have full knowledge of all menu items, garnishes, contents and preparation methods

- Follow outlet policies, procedures and service standards

- Follow all safety and sanitation policies when handling food and beverage

- Follow daily assigned employee shift side work

- Places all In Room Dining order distribution and deliveries to our standards

- Monitor order/food pick-up/tray assembly/delivery time

- Assist inspecting hotel hallways/landings for In Room Dining equipment

- Maintain departmental requisitioned supplies properly stored and organized

- Follows hotels cleanliness guides

- Follows hotel uniform and grooming standards

- Complete floor walk for tray removal

- Answer guest calls, take orders, ring into POS system

- Close checks in a timely manner

- Other duties as assigned

- Always maintain a warm and friendly demeanor

- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner

- Perform other duties as requested by leadership

- Perform any other job-related duties as assigned.

Other Responsibilities

- All other duties as assigned, requested or deemed necessary by leadership.

Supervisory Duties

None

Core Competencies

Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associates, regardless of role which include:

- Integrity and Respect

- Communication

- Innovation

- Teamwork and Relationships

- Hospitality

- Job Excellence

Qualifications

Education/Formal Training

- High school or equivalent

- TABC Certification

- Food Handler Certification

Experience

- 1+ year serving restaurant service experience.

- MICROS/POS experience preferred

- Hotel luxury experience preferred.

Knowledge/Skills

- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner .

- Must be able to communicate fluently in English for both written and verbal communications

- Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.

- Must know standard cash-handling procedures.

- Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.

- Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.

- Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.

- Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift.

- Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.

- Continuous standing -during preparation, during service hours or during expediting.

- Must have moderate hearing to hear customers, supervisors, and communicate with other staff.

- Must have excellent vision to see that product is prepared appropriately.

- Must have moderate comprehension and literacy to read use records and all special requests.

- Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.

- Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.

- Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Environment

95% indoor