Bartender PM

About Us

The Thompson San Antonio, owned by The Loren Group Holdings, invites discerning residents and guests to experience the ultimate in understated luxury and curated San Antonio culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer a refined complement to the citys unmistakable Texas spirit, uniquely set along the iconic San Antonio River Walk with sweeping views of the downtown skyline.

We are Uncompromising by Nature

We are here for those who question the ordinary. Who shun the mundane, the dull and the blunt. The risk-takers, the tree-shakers, the trail-makers. Those who believe in more, in further, and better. Who wont settle for second, or for good enough? or nearly there? Who will get to their feet and not be shaken by doubters. Not afraid to be one of the curious minds. Who will talk of the world with elegance and charm. Knowing of its beauty, its delicate place. Yet embrace those things that bring us on. Art, food, wine, and song. Find us, united by a love for life. Its zest, its zing its unpredictable turns. Join our commitment, our passion, and flair. Free spirits with soul.

- Our Full-time Eligible benefits include:

- Participation in 401(k) with company match of up to 4%*

- Medical with 0 deductible/0 co-pay options/Dental/Vision/FSA/STD/LTD/Life and AD&D/Hospital Indemnity

- Paid PTO

- Paid Holidays

- Paid Maternity/Paternity Leave

- Employee Assistance Program*

- Complimentary Employee Meal*

- Complimentary Bus Passes*

- 50% off Dining in Restaurant*

- Recognition Programs, Incentives and Celebrations*

*Benefits available to Part-time Associates

Job Summary/Responsibilities

The bartender role will ensure that all guests are treated warmly and provided with luxury service in addition to making and serving drinks per hotel standards of hospitality.

- Make and serve drinks to guests following established guidelines, procedures and policies regarding beverage and safety controls as prescribed by company standards.

- Take and deliver food orders to guests.

- Perform all guest contact activities in a cordial, efficient and professional manner; maintaining a commitment to guest satisfaction.

- Ring guest checks, collect cash and process credits and room charges in the exact manner outlined by company policies and procedures.

- Complete liquor requisitions and supply lists.

- Know and comply with state liquor laws.

- Ensure established pars are maintained.

- Perform all sidework duties according to sidework schedules.

Other Responsibilities

- All other duties as assigned, requested or deemed necessary by leadership.

Supervisory Duties

None

Core Competencies

Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associates, regardless of role which include:

- Integrity and Respect

- Communication

- Innovation

- Teamwork and Relationships

- Hospitality

- Job Excellence

Qualifications

Education/Formal Training

High school or equivalent

TABC Certification

Food Handler Certification

Experience

1+ years bartending experience in luxury hotel environment.

Knowledge/Skills

- Must be 21 years of age to serve alcoholic beverages.

- Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.

- Must have experience in dealing directly with the public and acquired general knowledge of basic customer service skills.

- Must be fluent in oral and written English.

- Must be able to operate computer, calculator, and telephone keyboards, for cash handling and paperwork processing.

- Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

- Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Lifting trays, dish racks, glass racks, etc. 20-40 lbs. Pushing carts, Queen Marys, hotbox, portable bar 50-100 lbs. Carrying trays, dish racks, glass racks, etc. 20-40 lbs.

- Bending/kneeling -ability to bend to lower level cabinets and lift trays.

- Mobility -maneuver in narrow areas and between seated guests.

- Continuous standing required to service guest functions; 100% of the time scheduled.

- Climbing approximately 12 steps 20% of 8 hours.

- Must be able to perform multiple tasks at one time, must be able to follow verbal and written instruction in English, and be able to communicate both verbally and in writing.

- Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.

- Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

- Ability to accurately count cash. Ability to operate cash register.

Environment

Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift.

95% work indoors