About this role
What You'll Do
- Support day-to-day operation of AI and automation services, handling incidents, service requests, and change requests through to resolution, with disciplined ticket tracking and documentation aligned to service-level expectations
- Act as the coordination point between business users, IT teams, and vendors, tracking service health, usage, and vendor performance
- Partner with business stakeholders to identify automation and AI use cases and translate them into practical, scalable technical requirements
- Design, build, test, and deploy automation solutions such as RPA, workflow automation, and AI tools, working alongside IT, infrastructure, and security teams
- Drive user adoption through training, SOPs, and documentation, and lead continuous improvement of automation services
Core Essentials
- 3+ years of experience in business consultation, IT systems analysis, or solution design, with a track record of using AI and automation tools to improve business outcomes
- Proven ability to independently design, build, and deploy automation or AI-driven solutions in a live business environment, beyond proof-of-concept
- Hands-on experience with automation, RPA, or process mining tools such as Power Automate, Automation Anywhere, UiPath, or Celonis
- Experience with AI and LLM-based application development, including prompt engineering, AI-assisted workflows, and Retrieval-Augmented Generation concepts
- Proficiency in programming and scripting, Java preferred and Python a plus, with experience integrating solutions via APIs and workflow orchestration
- Familiarity with event-driven or service-based architecture patterns used in enterprise integrations
- Business fluent English (read, write, verbal)
Bonus Skills
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
- Experience with industry-specific platforms such as CargoWise, TMS, WMS, or SCM, and related integrations
- Familiarity with ITSM/ITIL processes (incident, change, request management) and process improvement methodologies such as Lean Six Sigma or Agile