About this role
What You'll Do
- Analyze business requirements and propose integration, data flow, and system-impact solutions that balance feasibility and scalability
- Lead solution design and drive technical decisions in partnership with product owners, technical program managers, and development teams
- Implement, test, and release system enhancements, executing prioritized backlog items alongside US-based stakeholders
- Provide real-time support during US business hours as the primary contact for incident triage, resolution, and escalation
- Monitor service health, manage incidents and changes, and coordinate with global teams on prioritization and major incidents
- Maintain documentation and knowledge assets, and recommend improvements to systems, processes, and data quality
Core Essentials
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 5–10 years of experience in systems analysis and operations support, ideally within the logistics or supply chain industry
- Hands-on experience with ERP/TMS platforms such as CargoWise or SAP
- Advanced knowledge of programming and scripting languages such as XML, SQL, and Java
- Experience with EDI mapping, translation, and standards such as X12 or EDIFACT, or with PO management solutions
- Business-fluent English (read, write, verbal)
- Willingness to work a Taiwan-based night shift schedule to support US business hours
Bonus Skills
- Background in logistics, accounting, finance, or brokerage
- Automation experience with RPA tools such as UiPath, or applied AI
- Familiarity with IT service management (ITIL) and ticketing platforms such as ServiceNow
- IT project management exposure (PMP, Agile)