About this role
- Responsible for auditing, balancing, and consolidating departmental ledger accounts
- Responsible for the operational efficiency of the reception desk during shift and the service delivery in the area
- Prepare various hotel operating reports
- Greets and ensures that all guests are assisted at all times in a friendly and helpful manner and attempts to learn and use guests’ names at every opportunity.
- Registers and rooms all arrivals during Night Shift according to established procedures.
- Performs check in, check out and room change procedures and ensures all data is entered completely into the hotel system.
- Maintains cashier float and ensures accurate daily report of all money received.
- Keeps abreast of all modifications to accounting policies and procedures.
- Is knowledgeable of all special promotion procedures.
- Attends to guests’ complaints, inquiries, and requests, and refers problems to his/her superior if he/she is unable to assist.
- Does everything possible to ensure that the guests depart the Hotel with a positive impression of the hotel services.
- Performs night audit balances and prepares all work for audit in an orderly fashion.
- Maintains comprehensive knowledge of standard reservation procedures, including correct forms to use, how to read fax, email, messages, and how to interpret availability sources within the Reservations system.
- Maintains exemplary departmental standards of behavior, appearance, and attitude at all times.
- Takes personal interest and pride to ensure that the reception work areas are kept clean and in an orderly state at all times.
- Is fully aware of the credit policy.
Requirements
- At least a year of experience as a Night Audit in Front office Hotel industry
- Certificate holder in Hospitality Management or any related discipline
- Knowledge of Hotel facilities and services
- With initiative, should be organized and detail-oriented
- Excellent communication and interpersonal skills
- Good command of both written and spoken English; knowledge of another foreign language is an advantage