About this role
Overall Job Responsibilities
- Membership acquisition (Lifestyle and/or Mass Gaming)
- Encoding patron information in the database system
- Execution of promotions and events
- Handling transactions and customer concerns
SRC Loyalty Program
- Register patrons for the Solaire Rewards Program through walk-ins, online registration, casino floor acquisition, referrals, and marketing drives.
- Verify applicant eligibility according to PAGCOR rules and regulations.
- Update patron information in compliance with the Data Privacy Act.
- Assist with membership security updates and facial verification.
- Process account registrations and partner program enrollments.
- Handle card replacements and account upgrades.
- Execute membership card transactions according to departmental policies.
- Audit application forms and membership documents.
- Scan and maintain valid IDs and other membership records.
- Ensure confidentiality of customer information.
- Handle customer concerns and inquiries regarding the rewards program.
- Assist with MySolaire and Solaire Online inquiries and transactions.
Access Control for Exclusive Areas
- Ensure access of high-value patrons to exclusive areas.
- Manage Solaire Rewards counters and assist patrons with inquiries and transactions.
- Provide high standards of customer service.
- Build rapport with patrons and maintain a positive attitude.
- Provide information about dining, retail, and property facilities.
- Follow Solaire Resort and Casino policies and procedures.
Casino Events and Promotional Activities
- Assist with kiosk transactions, membership inquiries, offer redemptions, and draw activations.
- Support registration for casino events and tournaments.
- Issue vouchers, gift certificates, and promotional entitlements.
- Execute promotions and encourage member participation.
- Host raffle draws and events.
- Gather member feedback and recommend improvements to programs, promotions, service standards, and facilities.