About this role
About The Role
The SFE Support will support critical business initiatives related to CRM migration, master data management, and sales reporting enhancement. The role will be responsible for maintaining high-quality HCP and account data, supporting User Acceptance Testing (UAT) activities, validating sales data for Power BI reporting, and assisting with the transition to new CRM tools and processes.
This position is ideal for candidates with strong analytical skills, attention to detail, and experience working with commercial data, CRM systems, and reporting platforms.
What You Will Deliver
Key Responsibilities
1. HCP & Account Data Management
- Perform regular data cleansing and maintenance of HCP and customer account databases.
- Validate and update customer information to ensure data accuracy and completeness.
- Support data migration activities for CRM system enhancements and transitions.
- Monitor and resolve data quality issues in collaboration with business stakeholders.
2. Sales Data Verification & Reporting Support
- Verify and validate sales data used for Power BI dashboards and management reports.
- Support User Acceptance Testing (UAT) for sales reporting solutions.
- Identify data inconsistencies and coordinate corrective actions with relevant teams.
- Ensure data integrity across CRM, sales, and reporting platforms.
3. CRM Migration & Process Support
- Assist in the preparation and implementation of new CRM tools and processes.
- Develop user guidelines, SOPs, and training materials to support CRM migration.
- Support UAT activities for CRM enhancements and new functionalities.
- Provide end-user support during transition and stabilization periods.
4. Project Coordination
- Track project progress and testing outcomes.
- Document business requirements, test scenarios, and issue logs.
- Collaborate with commercial, IT, and regional stakeholders to ensure project milestones are met.
What You Bring
- Bachelor's degree in Business, Information Systems, Statistics, Data Management, or related field.
- 1-3 years of experience in Sales Operations, Business Excellence, CRM Administration, Data Management, or related functions.
- Proficient in Microsoft Excel (advanced level) and PowerPoint.
- Strong analytical and problem-solving skills.
- High attention to detail and data accuracy.
- Ability to work independently and manage multiple priorities.